Ticket #68855
Kim · Dell Power Port Pushed In
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 68855 Customer: Kim Graybill CRITICAL ISSUES IDENTIFIED: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file integrity issues that cannot be automatically repaired. - Recent app crashes detected: 15 recent application crashes logged. This suggests potential software conflicts, memory issues, or driver problems. STORAGE STATUS: - C: drive at 56% capacity (456GB used) - within acceptable range - D: drive at 100% capacity (131GB exFAT) - FULL, may cause performance issues - F: drive at 100% capacity (799GB exFAT) - FULL, may cause performance issues HARDWARE STATUS: - HDD SMART status: All attributes normal. No imminent drive failure detected. Drive temperature normal at 29°C. - Battery health: Unable to assess from available data. SYSTEM STATUS: - No Blue Screen of Death events detected in recent logs. - No malware detected by HijackThis scan. - Device Manager shows no critical driver errors. - Restore point created successfully. RECOMMENDATIONS: - Free up space on D: and F: drives immediately (both at 100% capacity). - Investigate cause of 15 recent app crashes - check Event Viewer for error details. - Attempt System File Checker repair in Safe Mode with admin privileges, or use DISM repair commands if SFC continues to fail. - Monitor system stability after addressing storage and app crash issues.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114108460
- Customer
- Kim
- Phone
- (704) 526-9200
- Primary issue
- Dell Power Port Pushed In
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68855
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $194.90 Customer-facing summary: We an replace the damaged charging port and failing battery in the system to get the system back in a working state. This will not change the overall speed of the unit or allow it to support Windows 11, this will just fix the two major issues we found to extend the life of the unit. Approval timestamp: August 1, 2026 at 10:44 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $599.95 2. None — $879.95 3. Minimum — $194.90 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kim, this is Anthony from The Computer Warriors. We have completed our checks on your device and found a few issues with the unit. During our testing we found the charging port is broken and will need to be replaced as the mounting system on the port is broken and this is why the port was pushed in. We were able to connect the port externally to be able to get the unit to come on and run the rest of our tests. During the rest of our testing we found the battery to be in poor health, and also that the system is not capable of supporting Windows 11. Windows 10 loses it's full extended support in October of this year. We would highly recommend looking to replace this unit and have your personal files moved to said replacement unit. Below you will find options for repair of your current system and a couple replacement options. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $599.95 2. None — $879.95 3. Minimum — $194.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kim, this is Anthony from The Computer Warriors. We have completed our checks on your device and found a few issues with the unit. During our testing we found the charging port is broken and will need to be replaced as the mounting system on the port is broken and this is why the port was pushed in. We were able to connect the port externally to be able to get the unit to come on and run the rest of our tests. During the rest of our testing we found the battery to be in poor health, and also that the system is not capable of supporting Windows 11. Windows 10 loses it's full extended support in October of this year. We would highly recommend looking to replace this unit and have your personal files moved to said replacement unit. Below you will find options for repair of your current system and a couple replacement options. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $599.95 2. None — $879.95 3. Minimum — $194.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kim, this is Anthony from The Computer Warriors. We have completed our checks on your device and found a few issues with the unit. During our testing we found the charging port is broken and will need to be replaced as the mounting system on the port is broken and this is why the port was pushed in. We were able to connect the port externally to be able to get the unit to come on and run the rest of our tests. During the rest of our testing we found the battery to be in poor health, and also that the system is not capable of supporting Windows 11. Windows 10 loses it's full extended support in October of this year. We would highly recommend looking to replace this unit and have your personal files moved to said replacement unit. Below you will find options for repair of your current system and a couple replacement options. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $599.95 2. None — $879.95 3. Minimum — $194.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kim, this is Anthony from The Computer Warriors. We have completed our checks on your device and found a few issues with the unit. During our testing we found the charging port is broken and will need to be replaced as the mounting system on the port is broken and this is why the port was pushed in. We were able to connect the port externally to be able to get the unit to come on and run the rest of our tests. During the rest of our testing we found the battery to be in poor health, and also that the system is not capable of supporting Windows 11. Windows 10 loses it's full extended support in October of this year. We would highly recommend looking to replace this unit and have your personal files moved to said replacement unit. Below you will find options for repair of your current system and a couple replacement options. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $599.95 2. None — $879.95 3. Minimum — $194.90 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Kim, this is Anthony from The Computer Warriors. We have completed our checks on your device and found a few issues with the unit. During our testing we found the charging port is broken and will need to be replaced as the mounting system on the port is broken and this is why the port was pushed in. We were able to connect the port externally to be able to get the unit to come on and run the rest of our tests. During the rest of our testing we found the battery to be in poor health, and also that the system is not capable of supporting Windows 11. Windows 10 loses it's full extended support in October of this year. We would highly recommend looking to replace this unit and have your personal files moved to said replacement unit. Below you will find options for repair of your current system and a couple replacement options. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68855 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.