Computer Warriors
Tickets/#68851

Ticket #68851

Savannah · Lenovo Thinkpad Inaccessible Boot Device

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114103726
Customer
Savannah
Phone
(304) 320-4844
Primary issue
Lenovo Thinkpad Inaccessible Boot Device
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68851

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$110.00
Customer-facing summary:
Wiping your drive and Reinstalling Windows 11 with all the appropriate drivers and updates.
Approval timestamp:
July 23, 2026 at 11:50 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $110.00
2. None — $185.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The operating system on your Thinkpad has become corrupted, which is why it won't start up properly. The drive itself is healthy, so wiping it and reinstalling Windows will fix the issue. To recover your data before we wipe the drive, we'll need the correct BitLocker key (the password used to lock and protect your drive). If the information on the drive isn't needed, we can wipe it without that key.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $110.00
2. None — $185.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The operating system on your Thinkpad has become corrupted, which is why it won't start up properly. The drive itself is healthy, so wiping it and reinstalling Windows will fix the issue. To recover your data before we wipe the drive, we'll need the correct BitLocker key (the password used to lock and protect your drive). If the information on the drive isn't needed, we can wipe it without that key.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $110.00
2. None — $185.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The operating system on your Thinkpad has become corrupted, which is why it won't start up properly. The drive itself is healthy, so wiping it and reinstalling Windows will fix the issue. To recover your data before we wipe the drive, we'll need the correct BitLocker key (the password used to lock and protect your drive). If the information on the drive isn't needed, we can wipe it without that key.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68851
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.