Computer Warriors
Tickets/#68844

Ticket #68844

Dale · Dell Laptop Scam Attempt

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114077081
Customer
Dale
Phone
(910) 880-1878
Primary issue
Dell Laptop Scam Attempt
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68844

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$125.00
Customer-facing summary:
We can complete a virus removal and tuneup which would allow us to remove all malicious software, run any any all Windows and software updates and add browser protection to try and help decrease the chance of the popups.
Approval timestamp:
July 23, 2026 at 10:24 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $289.95
2. Minimum — $125.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Dale, we have completed our checks on your Dell laptop and have an update for you. We have found that there are some actual Malicious software on your device that would allow scammers to be able to remote in. We also found some Malware on the device that could have made it easier for you to get the scam popup you had gotten. We have a couple of repair options for you that could be completed in 2 to 4 hours from approval. Just to keep in mind, any antivirus protection cannot stop all of these malicious popups since they are not technically viruses and are jut popup ad's that are meant to scare the user into calling the number.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $289.95
2. Minimum — $125.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Dale, we have completed our checks on your Dell laptop and have an update for you. We have found that there are some actual Malicious software on your device that would allow scammers to be able to remote in. We also found some Malware on the device that could have made it easier for you to get the scam popup you had gotten. We have a couple of repair options for you that could be completed in 2 to 4 hours from approval. Just to keep in mind, any antivirus protection cannot stop all of these malicious popups since they are not technically viruses and are jut popup ad's that are meant to scare the user into calling the number.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $289.95
2. Minimum — $125.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Dale, we have completed our checks on your Dell laptop and have an update for you. We have found that there are some actual Malicious software on your device that would allow scammers to be able to remote in. We also found some Malware on the device that could have made it easier for you to get the scam popup you had gotten. We have a couple of repair options for you that could be completed in 2 to 4 hours from approval. Just to keep in mind, any antivirus protection cannot stop all of these malicious popups since they are not technically viruses and are jut popup ad's that are meant to scare the user into calling the number.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $289.95
2. Minimum — $125.00
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Dale, we have completed our checks on your Dell laptop and have an update for you. We have found that there are some actual Malicious software on your device that would allow scammers to be able to remote in. We also found some Malware on the device that could have made it easier for you to get the scam popup you had gotten. We have a couple of repair options for you that could be completed in 2 to 4 hours from approval. Just to keep in mind, any antivirus protection cannot stop all of these malicious popups since they are not technically viruses and are jut popup ad's that are meant to scare the user into calling the number.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68844
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.