Computer Warriors
Tickets/#68836

Ticket #68836

Janet · Virus Check Email Issue

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114068679
Customer
Janet
Phone
(703) 850-7247
Primary issue
Virus Check Email Issue
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68836

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$125.00
Customer-facing summary:
We can complete a virus removal and tuneup to remove all PUP's, run all updates for Windows and drivers, and add browser protection.
Approval timestamp:
July 23, 2026 at 10:17 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $289.95
2. Minimum — $125.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Janet, we have completed our checks on your Samsung laptop, During our checks we did find some potentially unwanted programs or PUP's for short. These things are not directly malicious, but they can make getting malicious popup's easier. The things you wrote down as popups you had gotten are all fake and just malicious popups to try and scam you into calling the number or following links to then get on the phone with scammers. Below are options to clean up the computer and offer some protection for the unit. All options listed below would take 2 to 4 hours to complete from approval.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $289.95
2. Minimum — $125.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Janet, we have completed our checks on your Samsung laptop, During our checks we did find some potentially unwanted programs or PUP's for short. These things are not directly malicious, but they can make getting malicious popup's easier. The things you wrote down as popups you had gotten are all fake and just malicious popups to try and scam you into calling the number or following links to then get on the phone with scammers. Below are options to clean up the computer and offer some protection for the unit. All options listed below would take 2 to 4 hours to complete from approval.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $289.95
2. Minimum — $125.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Janet, we have completed our checks on your Samsung laptop, During our checks we did find some potentially unwanted programs or PUP's for short. These things are not directly malicious, but they can make getting malicious popup's easier. The things you wrote down as popups you had gotten are all fake and just malicious popups to try and scam you into calling the number or following links to then get on the phone with scammers. Below are options to clean up the computer and offer some protection for the unit. All options listed below would take 2 to 4 hours to complete from approval.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68836
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.