Ticket #68835
Pierre · Custom Build Multiple Issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68835 (Pierre Agenna) CRITICAL ISSUES: - Storage critically low: C: drive has only 1% remaining capacity (222GB total, nearly full). Immediate action needed to prevent system instability and crashes. - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system file corruption or WRP service issues. May require manual intervention or system repair. - Recent application crashes detected: 10 recent app crashes logged. Combined with low disk space, this suggests system instability. OTHER FINDINGS: - Hard drive health: SMART data shows both drives (ADATA SU650 SSD and Seagate ST1000DM010 HDD) currently reporting OK status with no critical errors detected at this time. - Samsung USB flash drive detected and recognized in system. - All drivers appear to be installed and functional based on driver listing. RECOMMENDED ACTIONS: 1. Immediately free up disk space on C: drive - delete unnecessary files, move data to other drives, or expand storage. 2. Investigate System File Checker failure - may need to run system repair or check Windows Resource Protection service status. 3. Monitor application stability after resolving disk space issue - crashes should decrease once storage is available. 4. Continue monitoring SMART status on both storage devices for any degradation.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114064466
- Customer
- Pierre
- Phone
- (704) 706-4827
- Primary issue
- Custom Build Multiple Issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68835
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $394.95 Customer-facing summary: We'll replace your failing SSD (solid-state drive, your computer's storage) with a new 1TB SSD and copy all your data over, so you keep everything you have now on a drive that works properly. We keep drives in stock, so this takes 1-2 business days to complete once you approve. Approval timestamp: July 24, 2026 at 3:02 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $819.90 2. Minimum — $394.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your ADATA SSD, the solid-state drive that stores your files and programs, is showing signs of failure. It gave us trouble while we were running tests on it, which is most likely the cause of the slowness and loading issues you reported. We had no issues getting video output through the HDMI connection. We also looked into a balanced graphics card (GPU) upgrade that would give you a nice performance boost without needing to replace your power supply (PSU) or processor (CPU) to take advantage of it. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68835 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.