Ticket #68833
Myka · ibuypower custom build crashing
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68833 (Myka Kong) CRITICAL ISSUES: - System File Checker failed: "Windows Resource Protection could not start the repair service" - indicates potential system file corruption or WRP service issues that need investigation - Recent app crashes detected: 37 crashes logged - suggests instability or problematic application behavior DISK SPACE WARNING: - C: drive at 88% capacity (only 12% remaining) - exceeds typical 85-90% threshold for optimal performance; recommend cleanup or storage expansion NOTABLE FINDINGS: - View HDD SMART Info returned: "No drivers were found on this system" - unusual result that may indicate SMART monitoring is not properly configured or drivers are missing - Most other diagnostic scans returned unreadable output (CSS/styling data instead of results) - suggests possible reporting tool issue or data corruption in scan results RECOMMENDATION: Review System File Checker error as priority. Investigate app crash logs for patterns. Address disk space on C: drive. Request re-run of diagnostic tools to obtain clear, readable results for HDD SMART status and other checks.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114062199
- Customer
- Myka
- Phone
- (562) 832-1479
- Primary issue
- ibuypower custom build crashing
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68833
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $604.95 Customer-facing summary: We'd replace your current memory with 32 GB of Corsair Vengeance DDR5 to fix the crashing and get your computer running steadily again so you can get back to playing games. We have this memory in stock, so the repair could be completed in 24 hours. Approval timestamp: July 22, 2026 at 12:16 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $1,349.90 2. Minimum — $604.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer has been crashing frequently, with 36 program crashes recorded over the last 30 days. It has also been restarting on its own without warning, and this has been happening more often. Your main drive is almost completely full, though the drive itself tested healthy. We've traced the cause of the crashes to your RAM, which will need to be replaced to restore your system's stability. We'd also recommend either replacing your main drive with a larger one or freeing up space on it by deleting some data. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $1,349.90 2. Minimum — $604.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer has been crashing frequently, with 36 program crashes recorded over the last 30 days. It has also been restarting on its own without warning, and this has been happening more often. Your main drive is almost completely full, though the drive itself tested healthy. We've traced the cause of the crashes to your RAM, which will need to be replaced to restore your system's stability. We'd also recommend either replacing your main drive with a larger one or freeing up space on it by deleting some data. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $0.00 2. Minimum — $604.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your computer has been crashing frequently, with 36 program crashes recorded over the last 30 days. It has also been restarting on its own without warning, and this has been happening more often. Your main drive is almost completely full, though the drive itself tested healthy. We've traced the cause of the crashes to your RAM, which will need to be replaced to restore your system's stability. We'd also recommend either replacing your main drive with a larger one or freeing up space on it by deleting some data. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68833 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.