Computer Warriors
Tickets/#68824

Ticket #68824

Jacqueline · Lenovo Laptop Repairs

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 68824 Customer: Jacqueline Crowell CRITICAL ISSUES IDENTIFIED: - System File Checker (SFC) failed - Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction that requires attention. - 44 recent application crashes detected. This is a significant number suggesting either systemic instability, driver conflicts, or problematic software. - View HDD SMART Info returned no driver data, preventing proper hard drive health assessment. Unable to verify drive status. STORAGE STATUS: - C: drive at 237GB with adequate free space (normal) - D: drive at 131GB (normal) - E: drive shows 0GB (potential issue - drive may be failing or unformatted) - F: drive at 799GB (normal) ITEMS REQUIRING FOLLOW-UP: - Determine reason for SFC service failure and attempt repair - Investigate root cause of 44 app crashes (check event logs, driver conflicts, RAM stability) - Investigate E: drive status - 0GB capacity is abnormal - Verify SMART monitoring is functioning properly Most diagnostic tool outputs returned CSS/styling data rather than actionable results, limiting full analysis. Recommend running diagnostics again or checking tool compatibility.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114031722
Customer
Jacqueline
Phone
(704) 692-9124
Primary issue
Lenovo Laptop Repairs
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68824

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

Hi! I’m just checking on the status of my repair.

Received:
July 25, 2026 at 9:24 AM EDT
Ticket status set to: Customer Reply
  3. options published
    Repair Options Published to Customer Portal
1. Minimum — $509.90
2. None — $789.95
3. None — $1,179.95
Customer notified:
No
  4. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Approved
Customer-facing diagnostic summary:
Hello Jacqueline, we have completed our checks on your device and have found no other issues with the device other than the physical damage to the display. Below are some quotes for repair and replacement options. We also have some new and refurbished replacement options in our store but they would be larger than 14" and are non-touchscreen. You can come in to take a look at those if you'd like.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  5. status update
    RepairShopr ticket status update requested: Customer Reply
  6. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$509.90
Customer-facing summary:
We would need to replace the entire top panel assembly for the laptop which would include new hinges, lid, bezel, and display assembly. The parts would take 3 to 5 business days to arrive, not including weekends.
Approval timestamp:
July 21, 2026 at 12:23 PM EDT
Next recommended RepairShopr status:
Customer Reply
  7. status update
    RepairShopr ticket status update requested: Quote Ready
  8. options published
    Repair Options Published to Customer Portal
1. Minimum — $509.90
2. None — $789.95
3. None — $1,179.95
Customer notified:
No
  9. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jacqueline, we have completed our checks on your device and have found no other issues with the device other than the physical damage to the display. Below are some quotes for repair and replacement options. We also have some new and refurbished replacement options in our store but they would be larger than 14" and are non-touchscreen. You can come in to take a look at those if you'd like.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Minimum — $509.90
2. None — $789.95
3. None — $1,179.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jacqueline, we have completed our checks on your device and have found no other issues with the device other than the physical damage to the display. Below are some quotes for repair and replacement options. We also have some new and refurbished replacement options in our store but they would be larger than 14" and are non-touchscreen. You can come in to take a look at those if you'd like.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Minimum — $509.90
2. None — $789.95
3. None — $1,179.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jacqueline, we have completed our checks on your device and have found no other issues with the device other than the physical damage to the display. Below are some quotes for repair and replacement options. We also have some new and refurbished replacement options in our store but they would be larger than 14" and are non-touchscreen. You can come in to take a look at those if you'd like.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  14. options published
    Repair Options Published to Customer Portal
1. Minimum — $509.90
2. None — $789.95
3. None — $1,179.95
Customer notified:
No
  15. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jacqueline, we have completed our checks on your device and have found no other issues with the device other than the physical damage to the display. Below are some quotes for repair and replacement options.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  16. options published
    Repair Options Published to Customer Portal
1. Minimum — $509.90
2. None — $789.95
3. None — $1,179.95
Customer notified:
No
  17. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Jacqueline, we have completed our checks on your device and have found no other issues with the device other than the physical damage to the display. Below are some quotes for repair and replacement options.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
No
Customer notified:
No
  18. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  19. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68824
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.