Computer Warriors
Tickets/#68823

Ticket #68823

Ian · omen gaming laptop bad motherboard

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
114030884
Customer
Ian
Phone
(561) 215-8169
Primary issue
omen gaming laptop bad motherboard
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68823

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. customer message
    Customer replied via Repair Status Portal:

I just wanted to confirm, the diagnostic fee was paid when I checked in the laptop, correct?

Received:
August 3, 2026 at 6:14 PM EDT
Ticket status set to: Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$400.00
Customer-facing summary:
We can send your Omen's motherboard (the main circuit board that everything else plugs into) to a specialist who will attempt to repair the damaged components on it. If the repair is successful, you'd pay the price listed for this option; if it can't be fixed, you won't be charged anything beyond your diagnostic fee. This option may take several weeks due to the complexity of the work and travel time to the specialist.
Approval timestamp:
August 3, 2026 at 6:13 PM EDT
Next recommended RepairShopr status:
Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $1,559.95
2. Minimum — $400.00
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We found burnt components on your laptop's motherboard, the main circuit board that everything else plugs into. We tried powering it up with different batteries and power supplies, but it still would not turn on. The motherboard itself needs to be replaced. As an alternative, we can send it to a specialist to see if the damaged parts on the board can be repaired or replaced without replacing the whole board.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $1,559.95
2. Minimum — $400.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We found burnt components on your laptop's motherboard, the main circuit board that everything else plugs into. We tried powering it up with different batteries and power supplies, but it still would not turn on. The motherboard itself needs to be replaced. As an alternative, we can send it to a specialist to see if the damaged parts on the board can be repaired or replaced without replacing the whole board.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $1,559.95
2. Minimum — $400.00
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We found burnt components on your laptop's motherboard, the main circuit board that everything else plugs into. We tried powering it up with different batteries and power supplies, but it still would not turn on. The motherboard itself needs to be replaced. As an alternative, we can send it to a specialist to see if the damaged parts on the board can be repaired or replaced without replacing the whole board.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $1,559.95
2. Minimum — $400.00
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We found burnt components on your laptop's motherboard, the main circuit board that everything else plugs into. We tried powering it up with different batteries and power supplies, but it still would not turn on. The motherboard itself needs to be replaced. As an alternative, we can send it to a specialist to see if the damaged parts on the board can be repaired or replaced without replacing the whole board.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68823
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.