Ticket #68813
Corbin · Possible warranty
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 68813 Customer: Corbin Simmons Computer: LOCOMOTIVE CRITICAL ISSUES: - System File Checker failed - Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Low disk space on C: drive - Only 6% remaining capacity (approximately 56GB free of 930GB total). This is below safe operating threshold and can cause performance degradation and system instability. - Recent app crashes detected - 11 recent application crashes logged. Review crash logs to identify problematic applications or drivers. FINDINGS: - HDD SMART information shows USB external drive detected (ASolid USB device) but standard drive metrics unavailable, suggesting external storage is present. - Restore point creation completed successfully. - System time sync completed. RECOMMENDATIONS: - Free up disk space on C: drive immediately (target: 15-20% free space minimum). - Investigate the 11 recent app crashes to identify root cause (driver conflict, insufficient resources, or application-specific issue). - Run System File Checker again once disk space is freed to attempt repair of any corrupted system files. - Monitor system stability after addressing disk space and app crash issues.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 114016827
- Customer
- Corbin
- Phone
- 256221893
- Primary issue
- Possible warranty
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68813
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68813 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.