Computer Warriors
Tickets/#68806

Ticket #68806

Joshua · HP desktop - blue screen of death

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113977620
Customer
Joshua
Phone
(559) 741-5240
Primary issue
HP desktop - blue screen of death
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68806

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $609.95
2. Minimum — $259.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Our testing found that the sudden shutdown screens you've been experiencing were caused by a failing SSD, the drive that stores your files and programs. The SSD has failed completely, and we are not able to recover the data on it using our normal data recovery methods. To get your computer working again, the SSD will need to be replaced with a new one. If you need the data recovered, we can partner with data recovery experts at Gillware to see if they can recover your files.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $609.95
2. Minimum — $259.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Our testing found that the sudden shutdown screens you've been experiencing were caused by a failing SSD, the drive that stores your files and programs. The SSD has failed completely, and we are not able to recover the data on it using our normal data recovery methods. To get your computer working again, the SSD will need to be replaced with a new one. If you need the data recovered, we can partner with data recovery experts at Gillware to see if they can recover your files.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $609.95
2. Minimum — $259.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Our testing found that the sudden shutdown screens you've been experiencing were caused by a failing SSD, the drive that stores your files and programs. The SSD has failed completely, and we are not able to recover the data on it using our normal data recovery methods. To get your computer working again, the SSD will need to be replaced with a new one. If you need the data recovered, we can partner with data recovery experts at Gillware to see if they can recover your files.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $609.95
2. Minimum — $259.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Our testing found that the sudden shutdown screens you've been experiencing were caused by a failing SSD, the drive that stores your files and programs. The SSD has failed completely, and we are not able to recover the data on it using our normal data recovery methods. To get your computer working again, the SSD will need to be replaced with a new one. If you need the data recovered, we can partner with data recovery experts at Gillware to see if they can recover your files.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68806
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.