Ticket #68804
Benjamin · Custom Build Crashes
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68804 (Benjamin Wolfe) CRITICAL ISSUES FOUND: - System File Checker failed to start repair service - indicates potential Windows system file corruption or permission issues - 45 recent application crashes detected - suggests system stability problems or incompatible software - ALSysIO64 driver loaded from temporary user folder (C:\Users\wolfe\AppData\Local\Temp\ALSysIO64.sys) - suspicious driver location, typically indicates malware or unwanted software HARDWARE STATUS: - View HDD SMART Info returned "No drivers were found on this system" - unable to assess drive health; SMART monitoring may be disabled or unsupported - No blue screen events detected in current logs - Battery health check completed but results not clearly reported OTHER FINDINGS: - Multiple diagnostic tools returned incomplete or unreadable output (Tailwind CSS formatting in results suggests reporting tool issue) - HijackThis and ProcessHawk results not clearly interpretable from output - Disk space appears adequate (C: 953GB total, D: 131GB, F: 799GB available) RECOMMENDED ACTIONS: - Run System File Checker (SFC) scan again with elevated administrator privileges to repair system files - Investigate and remove ALSysIO64 driver - verify if customer authorized this software - Review application crash logs to identify pattern and problematic software - Re-run SMART diagnostics with proper driver support to verify hard drive health - Consider full malware scan given suspicious driver presence
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113976508
- Customer
- Benjamin
- Phone
- (610) 507-0059
- Primary issue
- Custom Build Crashes
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68804
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $379.95 Customer-facing summary: We would install a new 2TB NVMe SSD, reinstall Windows, run all updates and driver installs. This would be if the data cannot be retrieved from the failing drive if it cannot stay connected to move the files or this option can be picked if you are not worried about any of the data on the failing drive. Approval timestamp: July 23, 2026 at 5:14 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. None — $479.95 2. Minimum — $379.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Benjamin, this is Anthony from The Computer Warriors. I have completed my checks on your system and have an update for you on your device. Your system looks to have an intermittently failing inland 1TB NVMe SSD. When using the device, if we go to put any load on the system that requires the system to read/write to and from the internal SSD, the system will crash and only boot to the BIOS and your drive does not show up. If we turn the system off for about 5 minutes or so and turn it back on, the system will boot back up and we can repeat the same test and get the same result. The drive itself is 95% full, which can also lead to early failure as the NAND flash doesn't have free space to move data from bad/failing blocks to good blocks as they drive only has a finite amount of those to use. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. None — $479.95 2. Minimum — $379.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Benjamin, this is Anthony from The Computer Warriors. I have completed my checks on your system and have an update for you on your device. Your system looks to have an intermittently failing inland 1TB NVMe SSD. When using the device, if we go to put any load on the system that requires the system to read/write to and from the internal SSD, the system will crash and only boot to the BIOS and your drive does not show up. If we turn the system off for about 5 minutes or so and turn it back on, the system will boot back up and we can repeat the same test and get the same result. The drive itself is 95% full, which can also lead to early failure as the NAND flash doesn't have free space to move data from bad/failing blocks to good blocks as they drive only has a finite amount of those to use. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. None — $479.95 2. Minimum — $379.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Benjamin, this is Anthony from The Computer Warriors. I have completed my checks on your system and have an update for you on your device. Your system looks to have an intermittently failing inland 1TB NVMe SSD. When using the device, if we go to put any load on the system that requires the system to read/write to and from the internal SSD, the system will crash and only boot to the BIOS and your drive does not show up. If we turn the system off for about 5 minutes or so and turn it back on, the system will boot back up and we can repeat the same test and get the same result. The drive itself is 95% full, which can also lead to early failure as the NAND flash doesn't have free space to move data from bad/failing blocks to good blocks as they drive only has a finite amount of those to use. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. None — $479.95 2. Minimum — $379.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Benjamin, this is Anthony from The Computer Warriors. I have completed my checks on your system and have an update for you on your device. Your system looks to have an intermittently failing inland 1TB NVMe SSD. When using the device, if we go to put any load on the system that requires the system to read/write to and from the internal SSD, the system will crash and only boot to the BIOS and your drive does not show up. If we turn the system off for about 5 minutes or so and turn it back on, the system will boot back up and we can repeat the same test and get the same result. The drive itself is 95% full, which can also lead to early failure as the NAND flash doesn't have free space to move data from bad/failing blocks to good blocks as they drive only has a finite amount of those to use. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. None — $479.95 2. Minimum — $379.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Benjamin, this is Anthony from The Computer Warriors. I have completed my checks on your system and have an update for you on your device. Your system looks to have an intermittently failing inland 1TB NVMe SSD. When using the device, if we go to put any load on the system that requires the system to read/write to and from the internal SSD, the system will crash and only boot to the BIOS and your drive does not show up. If we turn the system off for about 5 minutes or so and turn it back on, the system will boot back up and we can repeat the same test and get the same result. The drive itself is 95% full, which can also lead to early failure as the NAND flash doesn't have free space to move data from bad/failing blocks to good blocks as they drive only has a finite amount of those to use. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $479.95 2. Minimum — $379.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Benjamin, this is Anthony from The Computer Warriors. I have completed my checks on your system and have an update for you on your device. Your system looks to have an intermittently failing inland 1TB NVMe SSD. When using the device, if we go to put any load on the system that requires the system to read/write to and from the internal SSD, the system will crash and only boot to the BIOS and your drive does not show up. If we turn the system off for about 5 minutes or so and turn it back on, the system will boot back up and we can repeat the same test and get the same result. The drive itself is 95% full, which can also lead to early failure as the NAND flash doesn't have free space to move data from bad/failing blocks to good blocks as they drive only has a finite amount of those to use. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $479.95 2. Minimum — $379.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Benjamin, this is Anthony from The Computer Warriors. I have completed my checks on your system and have an update for you on your device. Your system looks to have an intermittently failing inland 1TB NVMe SSD. When using the device, if we go to put any load on the system that requires the system to read/write to and from the internal SSD, the system will crash and only boot to the BIOS and your drive does not show up. If we turn the system off for about 5 minutes or so and turn it back on, the system will boot back up and we can repeat the same test and get the same result. The drive itself is 95% full, which can also lead to early failure as the NAND flash doesn't have free space to move data from bad/failing blocks to good blocks as they drive only has a finite amount of those to use. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68804 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.