Computer Warriors
Tickets/#68803

Ticket #68803

Bowen · Asus Rog - liquid damage

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113976004
Customer
Bowen
Phone
(602) 891-1344
Primary issue
Asus Rog - liquid damage
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68803

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$400.00
Customer-facing summary:
We can send your laptop to our board specialist, who will replace the parts on the internal board that were corroded by the liquid damage with new ones. This will get your laptop back up and running like it was before.
Approval timestamp:
September 1, 2026 at 4:20 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $400.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we opened up your computer, we found dried liquid on the back of the main circuit board, along with corrosion around several small components caused by the liquid exposure. We consulted with a specialist who works on circuit boards at this level, and they were hopeful, since none of the components shorted out or were destroyed. They believe the board can be repaired. We also tested your SSD, the drive that stores your files. Your files are protected by encryption, so we couldn't check their exact condition, but the drive itself tested as healthy, so we're confident your files are intact behind that protection.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $400.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
When we opened up your computer, we found dried liquid on the back of the main circuit board, along with corrosion around several small components caused by the liquid exposure. We consulted with a specialist who works on circuit boards at this level, and they were hopeful, since none of the components shorted out or were destroyed. They believe the board can be repaired. We also tested your SSD, the drive that stores your files. Your files are protected by encryption, so we couldn't check their exact condition, but the drive itself tested as healthy, so we're confident your files are intact behind that protection.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68803
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.