Ticket #68803
Bowen · Asus Rog - liquid damage
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR BOWEN WATKINS - TICKET 68803 CRITICAL ISSUES FOUND: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or Windows integrity issues that require attention. - Recent application crashes detected: 4 app crashes found in event logs. Investigate crash logs to identify problematic applications. NOTABLE FINDINGS: - View HDD SMART Info tool returned no drivers found - unable to fully assess hard drive health status. Consider running SMART diagnostics again or checking disk controller drivers. - Storage configuration: System has multiple partitions across C:, D:, and E: drives with mixed file systems (NTFS and exFAT). Verify all drives are functioning normally and backups are in place. OTHER OBSERVATIONS: - System time sync completed successfully - Restore point created successfully - Device Manager check completed - Driver list retrieved successfully - No Blue Screen of Death events detected in available logs RECOMMENDATION: Priority action: Repair Windows system files using System File Checker in Safe Mode or via Windows Recovery Environment, as standard SFC repair service is unavailable. Follow up on the 4 recent app crashes to determine if they are isolated incidents or indicate a systemic problem.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113976004
- Customer
- Bowen
- Phone
- (602) 891-1344
- Primary issue
- Asus Rog - liquid damage
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68803
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $400.00 Customer-facing summary: We can send your laptop to our board specialist, who will replace the parts on the internal board that were corroded by the liquid damage with new ones. This will get your laptop back up and running like it was before. Approval timestamp: September 1, 2026 at 4:20 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $400.00 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: When we opened up your computer, we found dried liquid on the back of the main circuit board, along with corrosion around several small components caused by the liquid exposure. We consulted with a specialist who works on circuit boards at this level, and they were hopeful, since none of the components shorted out or were destroyed. They believe the board can be repaired. We also tested your SSD, the drive that stores your files. Your files are protected by encryption, so we couldn't check their exact condition, but the drive itself tested as healthy, so we're confident your files are intact behind that protection. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $400.00 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: When we opened up your computer, we found dried liquid on the back of the main circuit board, along with corrosion around several small components caused by the liquid exposure. We consulted with a specialist who works on circuit boards at this level, and they were hopeful, since none of the components shorted out or were destroyed. They believe the board can be repaired. We also tested your SSD, the drive that stores your files. Your files are protected by encryption, so we couldn't check their exact condition, but the drive itself tested as healthy, so we're confident your files are intact behind that protection. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68803 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.