Ticket #68800
Jennifer · Dell laptop - power issues
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 68800 Customer: Jessica Friend CRITICAL ISSUES IDENTIFIED: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Recent app crashes detected: 169 app crashes found in diagnostic scan. This is significantly out of the ordinary and suggests either driver compatibility issues, memory problems, or malware activity. HARDWARE STATUS: - NVMe drive (CL1-3D256-Q11 256GB) SMART status: All parameters normal. No bad sectors or critical SMART failures detected. - Storage space: All drives within normal operating range. C: drive at 236GB total capacity (no space pressure indicated). D: and E: drives also normal. - No blue screen errors detected in system logs. - No battery detected (desktop system - not applicable). SYSTEM CHECKS: - System time synchronized successfully. - Restore point created successfully. - Device Manager scan completed (results available in full report). - Startup applications and installed drivers listed (review for suspicious entries if needed). RECOMMENDATION: The 169 recent app crashes require immediate attention. Investigate crash logs for patterns, check for driver updates, run malware scan if not already performed, and consider memory diagnostics if crashes persist after driver/software updates.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113975382
- Customer
- Jennifer
- Phone
- (724) 470-7614
- Primary issue
- Dell laptop - power issues
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68800
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- status update
RepairShopr ticket status update requested: Customer Reply
- customer message
Customer replied via Repair Status Portal: My account shows a duplicate invoice for the $53.50 initial diagnostic deposit. One of them shows paid; which was when I dropped it off. The other one was created the same day of 7/18 I got an email stating it was not paid…which is how I found there are 2 invoices for the same deposit. Please delete the duplicate. Received: August 7, 2026 at 7:30 AM EDT Ticket status set to: Customer Reply
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $204.95 Customer-facing summary: We can replace your battery with a new one from Dell. Afterward, we'll run our tests again to make sure everything else is working fine. If the battery fix solves the problem and nothing else turns up, this price covers the entire repair. Approval timestamp: August 7, 2026 at 7:11 AM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $204.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We haven't been able to finish a full check because of the power problems your laptop is having, but so far the main issue does appear to be the battery. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $204.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We haven't been able to finish a full check because of the power problems your laptop is having, but so far the main issue does appear to be the battery. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $204.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: We haven't been able to finish a full check because of the power problems your laptop is having, but so far the main issue does appear to be the battery. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68800 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.