Computer Warriors
Tickets/#68799

Ticket #68799

Stephen · Dell Laptop Hacked

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113975172
Customer
Stephen
Phone
(203) 213-0046
Primary issue
Dell Laptop Hacked
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68799

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$125.00
Customer-facing summary:
Complete virus removal and tune up to remove all Malware on the system along with all of the remote software the scammers had the user install and then installed in the background once they were in. Along with running all driver and software updates to make sure Windows and all other programs are as up to date as possible. This process would take 2 to 3 hours from approval.
Approval timestamp:
July 20, 2026 at 3:11 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $125.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Stephen, we have completed our checks of your device and found some Malware along with multiple remote support programs from the scammers. we went through and checked all the hardware and the hardware passes all tests. The unit will just need a virus removal and tuneup to get the machine back into a good working order without the scammers having access.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $125.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Stephen, we have completed our checks of your device and found some Malware along with multiple remote support programs from the scammers. we went through and checked all the hardware and the hardware passes all tests. The unit will just need a virus removal and tuneup to get the machine back into a good working order without the scammers having access.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $125.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Hello Stephen, we have completed our checks of your device and found some Malware along with multiple remote support programs from the scammers. we went through and checked all the hardware and the hardware passes all tests. The unit will just need a virus removal and tuneup to get the machine back into a good working order without the scammers having access.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68799
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.