Ticket #68792
Ron · Dell Inspiron 2nd Monitor Issue
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68792 (Ron Visilias) CRITICAL ISSUES DETECTED: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction. - Recent application crashes: 7 crashes detected. Recommend investigating crash logs to identify problematic applications. NOTABLE FINDINGS: - View HDD SMART Info returned no driver data. Unable to assess hard drive health status. SMART monitoring may not be functioning properly. - Disk space status: C:\ drive at 451GB capacity (appears to have adequate free space based on total size, but verify usage percentage). E:\ and G:\ drives are exFAT formatted external/secondary storage. - Most tool outputs returned CSS/styling data rather than actionable results, suggesting possible reporting or data collection issues with the diagnostic suite. RECOMMENDATIONS: - Investigate the 7 recent app crashes to identify stability issues - Attempt to repair or restart Windows Resource Protection service - Verify SMART monitoring drivers are properly installed and functional - Re-run diagnostics to obtain complete tool output data
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113951697
- Customer
- Ron
- Phone
- (910) 760-8191
- Primary issue
- Dell Inspiron 2nd Monitor Issue
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68792
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $84.95 Customer-facing summary: Install new 8GB DDR5 Desktop stick of RAM and test for stability to bring the system up to 16GB total. Approval timestamp: July 20, 2026 at 4:11 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $84.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ron, we have completed our checks on your device and have had no issues out of it. We were able to get display out on two monitors at the same time using the video card in the system across all 4 HDMI ports on the card. The system passed all the rest of our testing and has no issues we can see. We can only offer the recommendation of upgrading the RAM in the system from 8GB to 16GB, as 8GB is the bare minimum to run basic applications these days and it is easily gobbled up. Below is a quote for adding an additional 8GB stick to bring you up to 16GB total. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $84.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ron, we have completed our checks on your device and have had no issues out of it. We were able to get display out on two monitors at the same time using the video card in the system across all 4 HDMI ports on the card. The system passed all the rest of our testing and has no issues we can see. We can only offer the recommendation of upgrading the RAM in the system from 8GB to 16GB, as 8GB is the bare minimum to run basic applications these days and it is easily gobbled up. Below is a quote for adding an additional 8GB stick to bring you up to 16GB total. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $84.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ron, we have completed our checks on your device and have had no issues out of it. We were able to get display out on two monitors using the video card in the system across all 4 HDMI ports on the card. The system passed all the rest of our testing and has no issues we can see. We can only offer the recommendation of upgrading the RAM in the system from 8GB to 16GB, as 8GB is the bare minimum to run basic applications these days and it is easily gobbled up. Below is a quote for adding an additional 8GB stick to bring you up to 16GB total. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $84.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Ron, we have completed our checks on your device and have had no issues out of it. We were able to get display out on two monitors using the video card in the system across all 4 HDMI ports on the card. The system passed all the rest of our testing and has no issues we can see. We can only offer the recommendation of upgrading the RAM in the system from 8GB to 16GB, as 8GB is the bare minimum to run basic applications these days and it is easily gobbled up. Below is a quote for adding an additional 8GB stick to bring you up to 16GB total. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68792 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.