Ticket #68786
Larissa · lenovo broken charging port issue
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68786 (Larissa Smith) CRITICAL ISSUES: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Disk space critically low: Only 6% remaining capacity on primary drive (C:\). This is well below safe operating threshold and will cause performance degradation and potential system instability. Immediate cleanup or storage expansion required. - Recent app crashes: 43 crashes detected. This is significantly elevated and suggests underlying stability issues - may be related to low disk space or system file problems. NOTABLE FINDINGS: - USB storage device detected in SMART info (ASolid USB device). Verify this is authorized and not a security concern. - Most diagnostic tool outputs returned CSS/formatting data rather than readable results, which suggests possible reporting tool malfunction or system issues affecting diagnostic output clarity. RECOMMENDATIONS: 1. Free up disk space immediately (target: 20-30% free space minimum) 2. Investigate System File Checker failure and attempt WRP service restart 3. Monitor app crash logs after disk space issue is resolved 4. Re-run diagnostics after cleanup to verify system stability improvement 5. Review USB device connected to system for authorization
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113943035
- Customer
- Larissa
- Phone
- (636) 373-5248
- Primary issue
- lenovo broken charging port issue
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68786
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $150.00 Customer-facing summary: We can order a replacement charging port for your Lenovo and install it by carefully removing the damaged port and soldering the new one onto your computer's main circuit board. Approval timestamp: August 4, 2026 at 3:12 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $150.00 2. Minimum — $59.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly, with about 43 of these incidents happening in the last 30 days. On the positive side, we didn't find any major system failures, your battery is still holding a strong, healthy charge, and your hard drive is in good working condition. Your laptop actually has a secondary charging port via it's USB-C port that can be used as alternative charging method. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $150.00 2. Minimum — $59.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly, with about 43 of these incidents happening in the last 30 days. On the positive side, we didn't find any major system failures, your battery is still holding a strong, healthy charge, and your hard drive is in good working condition. Your laptop actually has a secondary charging port via it's USB-C port that can be used as alternative charging method. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68786 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.