Ticket #68784
Michael · Lenovo Legion possible drive failure
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113922850
- Customer
- Michael
- Phone
- (803) 944-7627
- Primary issue
- Lenovo Legion possible drive failure
- RepairShopr status
- —
- TechSuite report
- Not detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68784
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: None Approved price: $519.95 Customer-facing summary: If you don't need the trackpad replaced, we can instead replace your failed drive with a new 2TB drive and reinstall Windows 11, getting your computer back to a working state. Approval timestamp: August 10, 2026 at 1:03 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $889.90 2. None — $519.95 3. Minimum — $389.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your SSD, the drive that stores all your files and programs, has failed and needs to be replaced. We also found problems with one of the USB ports on the back of your laptop, and your trackpad has not worked since we began testing. We cannot recover your files ourselves, but if you need files recovered, we can reach out to our data recovery partners at Gillware to assess your drive. The assessment is free, and if they can recover your files, their service costs $350.00 total. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $889.90 2. None — $519.95 3. Minimum — $389.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your SSD, the drive that stores all your files and programs, has failed and needs to be replaced. We also found problems with one of the USB ports on the back of your laptop, and your trackpad has not worked since we began testing. We cannot recover your files ourselves, but if you need files recovered, we can reach out to our data recovery partners at Gillware to assess your drive. The assessment is free, and if they can recover your files, their service costs $350.00 total. Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68784 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.