Computer Warriors
Tickets/#68783

Ticket #68783

Samuel · Thermaltake Custom BSOD

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113921640
Customer
Samuel
Phone
(910) 581-1235
Primary issue
Thermaltake Custom BSOD
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68783

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$599.95
Customer-facing summary:
We'll replace your failing drive with a new 1TB M.2 NVMe drive, which is much faster, and install a fresh copy of Windows 11 on it to prevent data loss and crashes while gaming. We'd also recommend replacing the thermal paste on your GPU and CPU to help keep those parts running well, especially during long gaming sessions.
Approval timestamp:
July 20, 2026 at 3:34 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $599.95
2. Minimum — $464.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
You brought your device in due to crashes while gaming. During our stress testing, we were unable to replicate the crashes on our side but we did notice your desktop experienced some blue screen crashes related to multiple NTOSkernel errors. With that said, during our scans, we found that the C: drive on your device is failing and should be replaced as soon as possible. While we can't confirm this, this failing drive could be the source of those crashes you were experiencing and would explain our inability to replicate the crashes while gaming. To remedy this issue, we would suggest a clean install of windows 11 to a new storage device. Additionally, our stress tests showed that your CPU and GPU are reaching abnormally high temperatures, and we would suggest repasting these components to maintain their health.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68783
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.