Computer Warriors
Tickets/#68776

Ticket #68776

Todd · Asus ROG - board issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113909926
Customer
Todd
Phone
(858) 663-0050
Primary issue
Asus ROG - board issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68776

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$469.95
Customer-facing summary:
We'll send your laptop to a specialist who works directly on the motherboard to try to get it back into working condition. We'll also replace the charger that caused the damage with a new original manufacturer (OEM) charger that's compatible with your computer. If unsuccessful there is no charge for their services.
Approval timestamp:
August 27, 2026 at 11:52 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $469.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Our testing with a multi-meter found that your laptop's motherboard received an electrical overload caused by a fault in your charger. This overload didn't cause any visible physical damage to the motherboard, but it most likely damaged components inside that we can't see, and this is now keeping your laptop from powering on.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $469.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Our testing with a multi-meter found that your laptop's motherboard received an electrical overload caused by a fault in your charger. This overload didn't cause any visible physical damage to the motherboard, but it most likely damaged components inside that we can't see, and this is now keeping your laptop from powering on.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68776
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.