Computer Warriors
Tickets/#68772

Ticket #68772

Nicole · White custom Build - Windows Install Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113880869
Customer
Nicole
Phone
(910) 409-7541
Primary issue
White custom Build - Windows Install Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68772

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$489.95
Customer-facing summary:
We'll replace the failing cooler with a new one that has RGB lighting to match the rest of your system, and clean out the built-up dust and dirt throughout the computer. A non-RGB version of the cooler is also available for the same price if you'd prefer. We'll also reinstall Windows 11, since the drive appears to have been wiped from previous install attempts. Parts will take 3-5 business days to arrive, and we'll install and test everything within 48 hours after they reach our shop.
Approval timestamp:
July 21, 2026 at 4:21 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $489.95
2. Minimum — $289.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
The liquid cooling system for your computer's processor is failing and can no longer keep it cool enough causing the system to overheat and crash quickly after boot. We swapped in a test air cooler in its place, which let the computer turn on and run steadily long enough for us to test it using a separate drive with a clean copy of Windows installed. We also found the inside of your computer has caked up dust and dirt, and we'd strongly recommend a thermal cleaning.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68772
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.