Ticket #68770
Lesa · Lenovo Laptop Scam Cleanup
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68770 (Lesa Broadhead) CRITICAL ISSUES: - Drive E:\ showing 0GB total capacity - possible hardware failure or uninitialized drive requiring investigation - System File Checker unable to start repair service - indicates potential Windows system file corruption or permission issues - Recent app crashes detected (1 crash logged) - investigate Event Viewer for crash details and affected applications IMPORTANT ISSUES: - HD capacity critically low at 0% remaining on E:\ drive - drive may be failing or disconnected - USB external drive detected (PNY USB 3.2.1 FD) - verify if this is the problematic E:\ drive NOTES: - Most diagnostic tools returned incomplete or corrupted output (CSS/Tailwind formatting instead of readable results) - HDD SMART information incomplete - unable to assess drive health status properly - Recommend re-running diagnostics with clean output capture, particularly HDD tests and System File Checker with elevated privileges - Check Device Manager for any devices with error codes or unknown hardware ACTION ITEMS: - Run System File Checker (SFC) again with elevated administrator privileges - Re-run HDD diagnostics with readable output format - Investigate E:\ drive status - may need replacement - Review Windows Event Viewer for application crash details
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113877423
- Customer
- Lesa
- Phone
- (330) 388-8595
- Primary issue
- Lenovo Laptop Scam Cleanup
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68770
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68770 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.