Ticket #68764
Tim · Custom Build Booting Errors
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - TICKET 68764 Customer: Tim Dipaola CRITICAL ISSUES DETECTED: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction. - Storage critical: G:\ drive shows 0GB capacity - this is abnormal and requires investigation. May indicate drive failure, disconnection, or corruption. - Recent app crashes: 434 crashes logged. This is significantly elevated and suggests system instability, driver conflicts, or malware activity. - HD capacity warning: Report indicates 0% remaining space on at least one drive. Verify actual free space across all drives immediately - this can cause system failures and prevent updates. NOTABLE FINDINGS: - USB storage device detected: PNY USB 3.2.1 flash drive identified in SMART info. Verify if this is customer-owned or should be removed. - Firewall status: Report shows firewall enabled status is blank/unclear. Verify Windows Defender Firewall is actively running. RECOMMENDATIONS: 1. Investigate G:\ drive immediately - determine if it is failed, disconnected, or corrupted 2. Clear disk space on affected drives to restore system stability 3. Run full malware scan given high crash count 4. Attempt System File Checker repair in Safe Mode or use DISM repair tools 5. Review Event Viewer for crash details and driver errors 6. Check for driver conflicts and update critical drivers
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113870002
- Customer
- Tim
- Phone
- (623) 225-6045
- Primary issue
- Custom Build Booting Errors
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68764
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: None Approved price: $769.95 Customer-facing summary: We can order a full replacement CPU and install it for you. This is the fastest way to get your computer working properly again, though also the most expensive option, and the cost covers both the new CPU and our labor to install and test it. The part typically takes 3-5 business days to arrive, and once it's here, we'll install and test it within 48 hours. Approval timestamp: July 17, 2026 at 3:40 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $85.00 2. Minimum — $0.00 3. None — $769.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your desktop has been crashing frequently — we counted 434 unexpected app closures over the past 30 days. It has also experienced sudden restarts, and these have been happening more often recently. We found some error notifications tied to a hardware device on the system. All of the symptoms I'm seeing so far point to the CPU suffering from the failures seen in the 13/14th gen Intel CPUs over the last 18 months. The BIOS was never updated with the preventative microcode changes that they released although it may have still failed. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68764 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.