Computer Warriors
Tickets/#68747

Ticket #68747

Kaleb · custom build won't boot

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113836761
Customer
Kaleb
Phone
(623) 680-6922
Primary issue
custom build won't boot
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68747

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$314.95
Customer-facing summary:
We can replace just the motherboard to get your PC back up and running again. If you plan to keep using your current SSD (your storage drive), we'd recommend clearing up some space on it.
Approval timestamp:
August 21, 2026 at 1:39 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $739.90
2. Minimum — $314.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We took your computer apart and tested every part individually. Your RAM, processor, graphics card, and SSD (solid-state drive, your storage drive) are all working fine, but the SSD is showing some signs of wear and is nearly full. We recommend replacing it with a larger drive, since running an SSD near full constantly wears it down faster and will mean needing to replace it sooner. The motherboard is the main cause of your computer not starting up, and it needs to be replaced to get your computer working again.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $739.90
2. Minimum — $314.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We took your computer apart and tested every part individually. Your RAM, processor, graphics card, and SSD (solid-state drive, your storage drive) are all working fine, but the SSD is showing some signs of wear and is nearly full. We recommend replacing it with a larger drive, since running an SSD near full constantly wears it down faster and will mean needing to replace it sooner. The motherboard is the main cause of your computer not starting up, and it needs to be replaced to get your computer working again.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $739.90
2. Minimum — $314.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We took your computer apart and tested every part individually. Your RAM, processor, graphics card, and SSD (solid-state drive, your storage drive) are all working fine, but the SSD is showing some signs of wear and is nearly full. We recommend replacing it with a larger drive, since running an SSD near full constantly wears it down faster and will mean needing to replace it sooner. The motherboard is the main cause of your computer not starting up, and it needs to be replaced to get your computer working again.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68747
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.