Ticket #68746
Keith · HP Victus - Booting issues and crashing
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68746 (Keith Gleason) CRITICAL ISSUES: - System File Checker failed to start repair service - indicates potential Windows system file corruption or protection mechanism failure - Recent app crashes detected (4 instances) - suggests possible system instability or problematic application behavior NOTABLE FINDINGS: - View HDD SMART Info returned "No drivers were found on this system" - unusual result that may indicate SMART monitoring driver issue or incomplete diagnostic execution - Storage configuration shows mixed file systems across multiple drives (NTFS, exFAT, FAT) with E:\ drive showing 0GB capacity - E:\ drive may be disconnected, failed, or misconfigured - Disk space appears adequate on primary drives (C:\ at 475GB, D:\ at 131GB, F:\ at 799GB) - no critical capacity warnings detected RECOMMENDATION: Investigate System File Checker failure as priority. Verify hard drive health and SMART monitoring capability. Check application crash logs for patterns. Assess E:\ drive status and connection integrity.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113834875
- Customer
- Keith
- Phone
- (516) 974-8638
- Primary issue
- HP Victus - Booting issues and crashing
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68746
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Recommended Approved price: $599.95 Customer-facing summary: We can upgrade the 500GB SSD in your system to a 2TB SSD to make sure the system has plenty of free space for games to be installed along side other applications as well as save and retain more personal files. We would also upgrade the system RAM from 8GB to 32GB to make sure the system has plenty of hardware resources to stretch it's legs with gaming and multitasking. Approval timestamp: July 16, 2026 at 3:19 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $599.95 2. Minimum — $424.90 3. None — $2,399.95 4. None — $2,499.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Keith, we have completed our checks on your device and have some repair options and some replacement options for you. The replacement options would need to be ordered and would take 3 to 5 business days to arrive. During our testing we found the internal 500GB SSD is 95% full and has wear indicators which means the drive is getting close to early failure due to the amount of reads and writes. This is common with gaming system with high storage use as the system is reading and writing more data to the same blocks over and over, which will wear them out quicker. We also found the system only has 8GB of RAM and has 1 open slot, so we could upgrade this to 16GB or 32GB to give the system more breathing room during normal use and gaming sessions. As for the issues with the games opening, this could be due to lack of RAM and storage, and also software related issues that may require the game to be uninstalled and reinstalled. The repair options would take 1 to 2 business days to complete from time of approval. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $599.95 2. Minimum — $424.90 3. None — $2,399.95 4. None — $2,499.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Keith, we have completed our checks on your device and have some repair options and some replacement options for you. The replacement options would need to be ordered and would take 3 to 5 business days to arrive. During our testing we found the internal 500GB SSD is 95% full and has wear indicators which means the drive is getting close to early failure due to the amount of reads and writes. This is common with gaming system with high storage use as the system is reading and writing more data to the same blocks over and over, which will wear them out quicker. We also found the system only has 8GB of RAM and has 1 open slot, so we could upgrade this to 16GB or 32GB to give the system more breathing room during normal use and gaming sessions. As for the issues with the games opening, this could be due to lack of RAM and storage, and also software related issues that may require the game to be uninstalled and reinstalled. The repair options would take 1 to 2 business days to complete from time of approval. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $599.95 2. Minimum — $424.90 3. None — $2,399.95 4. None — $2,499.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Hello Keith, we have completed our checks on your device and have some repair options and some replacement options for you. The replacement options would need to be ordered and would take 3 to 5 business days to arrive. During our testing we found the internal 500GB SSD is 95% full and has wear indicators which means the drive is getting close to early failure due to the amount of reads and writes. This is common with gaming system with high storage use as the system is reading and writing more data to the same blocks over and over, which will wear them out quicker. We also found the system only has 8GB of RAM and has 1 open slot, so we could upgrade this to 16GB or 32GB to give the system more breathing room during normal use and gaming sessions. As for the issues with the games opening, this could be due to lack of RAM and storage, and also software related issues that may require the game to be uninstalled and reinstalled. The repair options would take 1 to 2 business days to complete from time of approval. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: No Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68746 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.