Computer Warriors
Tickets/#68745

Ticket #68745

Shaun · Custom build stuck on blue screen

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113828352
Customer
Shaun
Phone
(910) 750-1991
Primary issue
Custom build stuck on blue screen
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68745

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$110.00
Customer-facing summary:
We can completely wipe your computer and install Windows 11 fresh. This will remove all of your files and programs, but it will get your computer past the crash screen and working again.
Approval timestamp:
August 5, 2026 at 11:13 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $334.95
2. None — $185.00
3. Minimum — $110.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer has been getting stuck on a blue screen because the operating system (the core software that runs your computer) became corrupted. This most likely happened because your main drive was running with less than 5% of its storage space free. To fix this, we need to reinstall the operating system.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $334.95
2. None — $185.00
3. Minimum — $110.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer has been getting stuck on a blue screen because the operating system (the core software that runs your computer) became corrupted. This most likely happened because your main drive was running with less than 5% of its storage space free. To fix this, we need to reinstall the operating system.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68745
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.