Computer Warriors
Tickets/#68737

Ticket #68737

Brandon · Custom Build Power Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113813590
Customer
Brandon
Phone
(919) 695-2409
Primary issue
Custom Build Power Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68737

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
None
Approved price:
$599.95
Customer-facing summary:
We would replace the faulty 1000W power supply with a new 1000W unit. This would be a little overkill for your system, but would match what you currently have in the system. We would use the same MSI AM4 Motherboard as the recommended option. We would need to order the motherboard which would take 3 to 5 business days to arrive.
Approval timestamp:
July 16, 2026 at 11:26 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Customer Reply
  4. customer message
    Customer replied via Repair Status Portal:

Hello! I was just curious if I could know what PSU and motherboard would be put in? Thanks!

Received:
July 16, 2026 at 10:28 AM EDT
Ticket status set to: Customer Reply
  5. status update
    RepairShopr ticket status update requested: Quote Ready
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $599.95
Customer notified:
No
  7. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We have found that the systems motherboard and power supply have both failed. We were able to test the customers CPU, GPU, RAM, and SSD's in our test system and all worked as they should and passed our stress testing to verify full function. When replacing the motherboard it is possible your PIN/Password may become disabled due to a hardware change and Microsoft will do this to protect your information. This can easily be set back up after the repair. It is also possible you will need to reactivate Windows due to the hardware change as well.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $599.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We have found that the systems motherboard and power supply have both failed. We were able to test the customers CPU, GPU, RAM, and SSD's in our test system and all worked as they should and passed our stress testing to verify full function. When replacing the motherboard it is possible your PIN/Password may become disabled due to a hardware change and Microsoft will do this to protect your information. This can easily be set back up after the repair. It is also possible you will need to reactivate Windows due to the hardware change as well.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $599.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We have found that the systems motherboard and power supply have both failed. We were able to test the customers CPU, GPU, RAM, and SSD's in our test system and all worked as they should and passed our stress testing to verify full function. When replacing the motherboard it is possible your PIN/Password may become disabled due to a hardware change and Microsoft will do this to protect your information. This can easily be set back up after the repair. It is also possible you will need to reactivate Windows due to the hardware change as well.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $599.95
Customer notified:
No
  13. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We have found that the systems motherboard and power supply have both failed. We were able to test the customers CPU, GPU, RAM, and SSD's in our test system and all worked as they should and passed our stress testing to verify full function. When replacing the motherboard it is possible your PIN/Password may become disabled due to a hardware change and Microsoft will do this to protect your information. This can easily be set back up after the repair. It is also possible you will need to reactivate Windows due to the hardware change as well.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  14. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $599.95
Customer notified:
No
  15. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We have found that the systems motherboard and power supply have both failed. We were able to test the customers CPU, GPU, RAM, and SSD's in our test system and all worked as they should and passed our stress testing to verify full function. When replacing the motherboard it is possible your PIN/Password may become disabled due to a hardware change and Microsoft will do this to protect your information. This can easily be set back up after the repair. It is also possible you will need to reactivate Windows due to the hardware change as well.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  16. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $599.95
Customer notified:
No
  17. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We have found that the systems motherboard and power supply have both failed. WE were able to test the customers CPU, GPU, RAM, and SSD's in our test system and all worked as they should and passed our stress testing to verify full function. When replacing the motherboard it is possible your PIN/Password may become disabled due to a hardware change and Microsoft will do this to protect your information. This can easily be set back up after the repair. It is also possible you will need to reactivate Windows due to the hardware change as well.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  18. options published
    Repair Options Published to Customer Portal
1. Recommended — $499.95
2. None — $599.95
Customer notified:
No
  19. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We have found that the systems motherboard and power supply have both failed. WE were able to test the customers CPU, GPU, RAM, and SSD's in our test system and all worked as they should and passed our stress testing to verify full function. When replacing the motherboard it is possible your PIN/Password may become disabled due to a hardware change and Microsoft will do this to protect your information. This can easily be set back up after the repair. It is also possible you will need to reactivate Windows due to the hardware change as well.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  20. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68737
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.