Computer Warriors
Tickets/#68731

Ticket #68731

Ethan · Cyberpower desktop - shutting off on its own

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113788572
Customer
Ethan
Phone
(860) 861-4311
Primary issue
Cyberpower desktop - shutting off on its own
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68731

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$544.85
Customer-facing summary:
We can replace your current Ryzen 7 3700X processor with a newer Ryzen 7 5700X, which works with your PC's setup and should give you better performance. We can also install an anti-sag support bracket to help your graphics card sit properly in its slot. Finally, though not critical, we can replace your aging liquid cooling unit with a new dual-fan air cooler that provides the same level of cooling with less upkeep down the road.
Approval timestamp:
July 30, 2026 at 11:38 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $544.85
2. Minimum — $424.90
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested all the parts in your desktop and found that your processor (CPU) is the main cause of your PC shutting off on its own. We also found that your graphics card (GPU) is sagging badly, which is affecting its ability to work properly. Both issues can be fixed with a graphics card anti-sag support bracket and a replacement processor.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $544.85
2. Minimum — $424.90
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested all the parts in your desktop and found that your processor (CPU) is the main cause of your PC shutting off on its own. We also found that your graphics card (GPU) is sagging badly, which is affecting its ability to work properly. Both issues can be fixed with a graphics card anti-sag support bracket and a replacement processor.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $544.85
2. Minimum — $424.90
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We tested all the parts in your desktop and found that your processor (CPU) is the main cause of your PC shutting off on its own. We also found that your graphics card (GPU) is sagging badly, which is affecting its ability to work properly. Both issues can be fixed with a graphics card anti-sag support bracket and a replacement processor.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68731
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.