Ticket #68726
Fred · Lenovo YOGA Touchscreen Touching Itself
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68726 (Fred Murray) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system integrity issues that cannot be automatically repaired. - Severe disk space shortage: E:\ drive shows 0GB remaining capacity. C:\ drive at 951GB with unknown free space status. Immediate cleanup required to prevent system instability. - Extremely high application crash rate: 662 recent app crashes detected. This suggests widespread system instability, possibly related to disk space or corrupted system files. - USB storage device detected in SMART info (PNY USB 3.2.1 FD) but SMART data shows all location information values at 0, indicating potential communication or device issues. NOTABLE FINDINGS: - Restore point creation completed successfully - System time sync completed - HDD test results not clearly readable in report output - Battery health check completed (results not clearly detailed in output) - No Blue Screen of Death events reported in available data - No malware detected by HijackThis RECOMMENDED ACTIONS: - Immediately free up disk space on E:\ drive (currently full) - Run disk cleanup utilities and remove unnecessary files from C:\ drive - Investigate cause of 662 app crashes - likely related to disk space or system file corruption - Attempt System File Checker repair after freeing disk space - Check USB device functionality or consider removal if not in use - Monitor system stability after addressing disk space issues
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113786609
- Customer
- Fred
- Phone
- (910) 612-8046
- Primary issue
- Lenovo YOGA Touchscreen Touching Itself
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68726
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68726 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.