Ticket #68720
Kenneth · thinkstation installation of components
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68720 (Kenneth Burns) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service issues that need investigation. - Recent app crashes detected: 41 crashes logged. This is a significant number suggesting either unstable software, driver conflicts, or system stability issues. NOTABLE FINDINGS: - External USB drive detected: SanDisk Ultra USB Type-C (Disk 2) is connected. SMART data for this device shows all zeros, which may indicate the drive is not reporting health status properly or has compatibility issues with the diagnostic tools. - Anti-Cheat Expert drivers present: Multiple ACE (Anti-Cheat Expert) kernel-mode drivers installed (ACE-ADVT, ACE-BASE, ACE-CORE, ACE-GAME, ACE-SSC-DRV64). These are security/anti-cheat drivers that can impact system stability if misconfigured or conflicting with other software. STORAGE STATUS: - All drives have adequate free space. No disk space warnings detected. RECOMMENDATIONS: - Investigate the 41 app crashes - check Event Viewer for crash logs and identify common applications or patterns. - Run System File Checker from Safe Mode to attempt repair of protected system files. - Review Anti-Cheat Expert driver configuration and check for conflicts with other software. - Test external USB drive separately or try different USB ports to verify connectivity and SMART reporting.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113772834
- Customer
- Kenneth
- Phone
- (443) 808-9647
- Primary issue
- thinkstation installation of components
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68720
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68720 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.