Ticket #68720
Kenneth · thinkstation installation of components
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68720 - Kenneth Burns CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction that requires manual intervention. - Recent app crashes detected: 5 crashes logged. Review event viewer for specific crash details and affected applications. NOTABLE FINDINGS: - USB storage device detected (Disk 2): SMART info shows USB device with zero values across all parameters. This is normal for USB devices but verify if external storage is functioning properly. - Anti-Cheat Expert drivers present: Multiple ACE (Anti-Cheat Expert) kernel drivers loaded. Verify if customer authorized this software installation, as these are system-level drivers that could impact stability. STORAGE STATUS: - C: drive at 1861GB total (recommend monitoring for capacity) - D: drive at 29GB FAT32 (limited space, may cause issues if active) - E: drive at 930GB NTFS RECOMMENDATION: Investigate the System File Checker failure and app crashes. Run sfc /scannow from elevated command prompt or boot into recovery mode. Review Event Viewer for crash logs to identify problematic applications. Verify Anti-Cheat Expert installation legitimacy with customer.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113772834
- Customer
- Kenneth
- Phone
- (443) 808-9647
- Primary issue
- thinkstation installation of components
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68720
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68720 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.