Ticket #68719

Kade · Custom Build Wont Power On

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Primary issue

Prefilled from the ticket subject — clean it up to what the customer should see.

Technician notes

Diagnostics report linkShow this report to the customer

Are we suggesting a Protection Plan?When checked, the customer sees a short explanation of why we're suggesting a Protection Plan, right under the diagnostics report.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Take photoChoose photos

Ticket

RepairShopr ID: 113769476
Customer: Kade
Phone: (806) 241-0814
Primary issue: Custom Build Wont Power On
RepairShopr status: —
TechSuite report: Not detected
Approval: Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68719

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

status updateJul 14, 2:03 PM

RepairShopr ticket status update requested: Quote Ready

options publishedJul 14, 2:03 PM

Repair Options Published to Customer Portal
1. Required — $319.95
2. Recommended — $359.95
Customer notified:
No

update publishedJul 14, 2:03 PM

Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer is a custom build with an Intel i5 9th generation processor, 16GB of RAM, a GTX 1660 Ti graphics card, a 250GB SSD, and a 1TB hard drive. These are still solid specs for a low to mid range gaming PC. We got it to turn on, but it would not fully start up, and it showed a message saying the main drive was damaged and Windows could not load. We removed that drive and found it has failed completely, we cannot read any data off of it. We then installed a test drive with a fresh copy of Windows and confirmed the rest of the computer works fine. We can replace the failed drive with a new one and reinstall Windows, with options for 500GB or 1TB of storage. We also found your motherboard is missing several screws, so it isn't held down securely and has room to move around. If you'd like a repair done, we can add the missing screws to fix the mounting during that process.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedJul 14, 2:01 PM

Repair Options Published to Customer Portal
1. Required — $319.95
2. Recommended — $359.95
Customer notified:
No

update publishedJul 14, 2:01 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer is a custom build with an Intel i5 9th generation processor, 16GB of RAM, a GTX 1660 Ti graphics card, a 250GB SSD, and a 1TB hard drive. These are still solid specs for a low to mid range gaming PC. We got it to turn on, but it would not fully start up, and it showed a message saying the main drive was damaged and Windows could not load. We removed that drive and found it has failed completely, we cannot read any data off of it. We then installed a test drive with a fresh copy of Windows and confirmed the rest of the computer works fine. We can replace the failed drive with a new one and reinstall Windows, with options for 500GB or 1TB of storage. We also found your motherboard is missing several screws, so it isn't held down securely and has room to move around. If you'd like a repair done, we can add the missing screws to fix the mounting during that process.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedJul 14, 2:01 PM

Repair Options Published to Customer Portal
1. Required — $319.95
2. Recommended — $359.95
Customer notified:
No

update publishedJul 14, 2:01 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer is a custom build with an Intel i5 9th generation processor, 16GB of RAM, a GTX 1660 Ti graphics card, a 250GB SSD, and a 1TB hard drive. These are still solid specs for a low to mid range gaming PC. We got it to turn on, but it would not fully start up, and it showed a message saying the main drive was damaged and Windows could not load. We removed that drive and found it has failed completely, we cannot read any data off of it. We then installed a test drive with a fresh copy of Windows and confirmed the rest of the computer works fine. We can replace the failed drive with a new one and reinstall Windows, with options for 500GB or 1TB of storage. We also found your motherboard is missing several screws, so it isn't held down securely and has room to move around. If you'd like a repair done, we can add the missing screws to fix the mounting during that process.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

options publishedJul 14, 2:01 PM

Repair Options Published to Customer Portal
1. Required — $319.95
2. Recommended — $359.95
Customer notified:
No

update publishedJul 14, 2:01 PM

Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer is a custom build with an Intel i5 9th generation processor, 16GB of RAM, a GTX 1660 Ti graphics card, a 250GB SSD, and a 1TB hard drive. These are still solid specs for a low to mid range gaming PC. We got it to turn on, but it would not fully start up, and it showed a message saying the main drive was damaged and Windows could not load. We removed that drive and found it has failed completely, we cannot read any data off of it. We then installed a test drive with a fresh copy of Windows and confirmed the rest of the computer works fine. We can replace the failed drive with a new one and reinstall Windows, with options for 500GB or 1TB of storage. We also found your motherboard is missing several screws, so it isn't held down securely and has room to move around. If you'd like a repair done, we can add the missing screws to fix the mounting during that process.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No

portal createdJul 13, 10:46 AM

Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68719
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.