Computer Warriors
Tickets/#68718

Ticket #68718

Malachi · Custom build stuck in bios

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113763783
Customer
Malachi
Phone
(706) 455-2090
Primary issue
Custom build stuck in bios
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68718

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$110.00
Customer-facing summary:
We can erase both of your drives and install Windows 11 fresh on the Sandisk drive, setting up the Kingston drive as extra storage space. This will fix your computer getting stuck before starting up, but it will erase all data on both drives.
Approval timestamp:
July 29, 2026 at 4:11 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $259.95
2. Minimum — $110.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We got your computer to start up in a special repair mode. There, we found that Windows 11 had tried to install itself on both of your computer's drives, which damaged the data on both. The drives themselves are still working. We recommend replacing the Kingston drive, since it's showing signs of wear, though it can still be used for extra storage for now. Your Sandisk drive is in good shape and can be used as your main drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $259.95
2. Minimum — $110.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We got your computer to start up in a special repair mode. There, we found that Windows 11 had tried to install itself on both of your computer's drives, which damaged the data on both. The drives themselves are still working. We recommend replacing the Kingston drive, since it's showing signs of wear, though it can still be used for extra storage for now. Your Sandisk drive is in good shape and can be used as your main drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $259.95
2. Minimum — $0.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We got your computer to start up in a special repair mode. There, we found that Windows 11 had tried to install itself on both of your computer's drives, which damaged the data on both. The drives themselves are still working. We recommend replacing the Kingston drive, since it's showing signs of wear, though it can still be used for extra storage for now. Your Sandisk drive is in good shape and can be used as your main drive.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68718
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.