Computer Warriors
Tickets/#68716

Ticket #68716

Ted · ThinkPad Power Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113762832
Customer
Ted
Phone
(619) 248-2810
Primary issue
ThinkPad Power Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68716

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Recommended — $100.00
2. Recommended — $350.00
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your ThinkPad will not turn on. We tested it with a charger and a power meter, and found that it is not receiving the correct charging power. This points to a problem with the circuitry inside the charging port that is preventing the laptop from charging or turning on. We also removed the hard drive to check it, and found that it is protected with BitLocker encryption. This means we cannot access any of the data on it without the encryption key, which is tied to your Microsoft account. If you just want your data recovered, we can do a data transfer if you can get us the BitLocker key. We can also send your device out to our board level specialist to attempt a repair. Getting a new laptop and transferring your personal data over would get you back up and running faster, but your ThinkPad is a very nice model and is worth repairing.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $100.00
2. Recommended — $350.00
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your ThinkPad will not turn on. We tested it with a charger and a power meter, and found that it is not receiving the correct charging power. This points to a problem with the circuitry inside the charging port that is preventing the laptop from charging or turning on. We also removed the hard drive to check it, and found that it is protected with BitLocker encryption. This means we cannot access any of the data on it without the encryption key, which is tied to your Microsoft account. If you just want your data recovered, we can do a data transfer if you can get us the BitLocker key. We can also send your device out to our board level specialist to attempt a repair. Getting a new laptop and transferring your personal data over would get you back up and running faster, but your ThinkPad is a very nice model and is worth repairing.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $100.00
2. Recommended — $350.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your ThinkPad will not turn on. We tested it with a charger and a power meter, and found that it is not receiving the correct charging power. This points to a problem with the charging port's control circuitry that is preventing the laptop from charging or powering on. We also removed the hard drive to check it, and found that it is protected with BitLocker encryption. This means we cannot access any of the data on it without the encryption key, which is tied to your Microsoft account.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Required — $100.00
2. Recommended — $350.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your ThinkPad will not turn on. We tested it with a charger and a power meter, and found that it is not receiving the correct charging power. This points to a problem with the charging port's control circuitry that is preventing the laptop from charging or powering on. We also removed the hard drive to check it, and found that it is protected with BitLocker encryption. This means we cannot access any of the data on it without the encryption key, which is tied to your Microsoft account.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Required — $100.00
2. Recommended — $234.95
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your ThinkPad will not turn on. We tested it with a charger and a power meter, and found that it is not receiving the correct charging power. This points to a problem with the charging port's control circuitry that is preventing the laptop from charging or powering on. We also removed the hard drive to check it, and found that it is protected with BitLocker encryption. This means we cannot access any of the data on it without the encryption key, which is tied to your Microsoft account.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  12. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68716
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.