Computer Warriors
Tickets/#68700

Ticket #68700

Clint · asus tuf gaming broken hinge

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - TICKET 68700 Customer: Clint Allen CRITICAL ISSUES FOUND: - System File Checker failure: Windows Resource Protection could not start the repair service. This indicates potential system file corruption or WRP service malfunction that requires investigation. - Recent app crashes detected: 17 recent application crashes logged. This suggests potential stability issues, driver problems, or software conflicts. - Low disk space on C: drive: Only 12% capacity remaining (approximately 54GB free on 448GB drive). Recommend cleanup or expansion soon to prevent performance degradation and system errors. - SMART information unavailable: "No drivers were found on this system" reported during SMART check. This is unusual and may indicate storage controller driver issues or incomplete diagnostics. Recommend verify storage drivers are properly installed. OTHER FINDINGS: - Multiple storage drives present (C:, D:, E:) with varying file systems (NTFS, exFAT). Confirm all drives are functioning and accessible. - Restore point creation completed successfully. - System time synchronized. RECOMMENDATION: Address System File Checker failure first - may require SFC /scannow from elevated command prompt or Windows repair. Investigate recent app crashes for pattern. Verify storage drivers. Clean up C: drive to improve free space margin.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113707688
Customer
Clint
Phone
(913) 291-3839
Primary issue
asus tuf gaming broken hinge
RepairShopr status
—
TechSuite report
Detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68700

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Minimum
Approved price:
$324.95
Customer-facing summary:
We can replace just the palm-rest (the part of the laptop under your wrists that connects to the hinge) to fix the hinge damage. This replacement part comes directly from Asus, and since it ships from overseas, it may take longer to arrive if it gets held up in customs.
Approval timestamp:
August 3, 2026 at 5:23 PM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Recommended — $373.95
2. Minimum — $324.95
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing or closing programs unexpectedly — we counted 17 of these incidents over the past 30 days. On the plus side, your laptop has not fully shut down or shown any full-stop error screens, and your hard drive is showing no signs of failure. Your battery is holding a noticeably reduced charge compared to when it was new. The hinge damage is located on the palm-rest of the laptop itself, so fixing it requires replacing the lower half of the laptop, including the keyboard.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Recommended — $373.95
2. Minimum — $324.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing or closing programs unexpectedly — we counted 17 of these incidents over the past 30 days. On the plus side, your laptop has not fully shut down or shown any full-stop error screens, and your hard drive is showing no signs of failure. Your battery is holding a noticeably reduced charge compared to when it was new. The hinge damage is located on the palm-rest of the laptop itself, so fixing it requires replacing the lower half of the laptop, including the keyboard.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Recommended — $373.95
2. Minimum — $0.00
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing or closing programs unexpectedly — we counted 17 of these incidents over the past 30 days. On the plus side, your laptop has not fully shut down or shown any full-stop error screens, and your hard drive is showing no signs of failure. Your battery is holding a noticeably reduced charge compared to when it was new. The hinge damage is located on the palm-rest of the laptop itself, so fixing it requires replacing the lower half of the laptop, including the keyboard.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  10. options published
    Repair Options Published to Customer Portal
1. Recommended — $373.95
2. Minimum — $0.00
Customer notified:
No
  11. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your laptop has been crashing or closing programs unexpectedly — we counted 17 of these incidents over the past 30 days. On the plus side, your laptop has not fully shut down or shown any full-stop error screens, and your hard drive is showing no signs of failure. Your battery is holding a noticeably reduced charge compared to when it was new. The hinge damage is located on the palm-rest of the laptop itself, so fixing it requires replacing the lower half of the laptop, including the keyboard.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  12. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  13. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68700
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.