Ticket #68694
Nguyen · RoG laptop RAM upgrade
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY - Ticket 68694 (Nguyen Duc) CRITICAL ISSUES: - Multiple tool failures: Battery Health, Blue Screens, App Crashes, Device Manager, Startup Applications, and Installed Drivers checks all failed to gather required tool files. This suggests potential permission issues or system corruption. - System File Checker failed: Windows Resource Protection could not start the repair service, indicating potential Windows system integrity problems. - No drivers detected: View HDD SMART Info returned no drivers found on system. This is abnormal and may indicate driver installation issues or detection problems. IMPORTANT ISSUES: - 331 recent app crashes detected - unusually high crash frequency warrants investigation. - Low disk space on C: drive - only 12% remaining capacity. Recommend freeing space to prevent performance degradation and system instability. NOTES: - Report output contains formatting data rather than readable diagnostic results for several tools (Sync System Time, Create Restore Point, List Installed Apps, HijackThis, ProcessHawk). Unable to extract meaningful data from these sections. RECOMMENDATION: Run diagnostics again to resolve tool failures. If failures persist, system may require Windows repair or reinstall. Address low disk space immediately and investigate cause of elevated app crash rate.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113701796
- Customer
- Nguyen
- Phone
- (910) 265-1672
- Primary issue
- RoG laptop RAM upgrade
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68694
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- status update
RepairShopr ticket status update requested: Customer Reply
- approval
Customer Approved Repair Through Portal Approved option: Minimum Approved price: $179.95 Customer-facing summary: We can perform just the requested RAM upgrade. This RAM would arrive before the end of the week and would be tested to ensure it's compatible with your motherboard. Approval timestamp: July 28, 2026 at 6:13 PM EDT Next recommended RepairShopr status: Customer Reply
- status update
RepairShopr ticket status update requested: Quote Ready
- options published
Repair Options Published to Customer Portal 1. Recommended — $554.90 2. Minimum — $179.95 Customer notified: No
- update published
Published to the customer portal. Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly quite often — we counted 331 of these incidents over the past 30 days. We also found that your main drive is filling up, with only a small amount of free space left on it. Your drive itself is healthy, and we didn't find any signs it's failing. Your laptop currently has 16GB of RAM built directly onto the motherboard, and it has one open slot that can fit an additional 16GB of RAM to expand it further. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $554.90 2. Minimum — $179.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly quite often — we counted 331 of these incidents over the past 30 days. We also found that your main drive is filling up, with only a small amount of free space left on it. Your drive itself is healthy, and we didn't find any signs it's failing. Your laptop currently has 16GB of RAM built directly onto the motherboard, and it has one open slot that can fit an additional 16GB of RAM to expand it further. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $554.90 2. Minimum — $179.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly quite often — we counted 331 of these incidents over the past 30 days. We also found that your main drive is filling up, with only a small amount of free space left on it. Your drive itself is healthy, and we didn't find any signs it's failing. Your laptop currently has 16GB of RAM built directly onto the motherboard, and it has one open slot that can fit an additional 16GB of RAM to expand it further. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $554.90 2. Minimum — $179.95 Customer notified: No
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly quite often — we counted 331 of these incidents over the past 30 days. We also found that your main drive is filling up, with only a small amount of free space left on it. Your drive itself is healthy, and we didn't find any signs it's failing. Your laptop currently has 16GB of RAM built directly onto the motherboard, and it has one open slot that can fit an additional 16GB of RAM to expand it further. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 6 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68694 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.