Ticket #68688
Bruce · asus laptop possible virus
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
TechSuite summary (internal — not shown to the customer)
DIAGNOSTIC SUMMARY FOR BRUCE MARTIN - TICKET 68688 CRITICAL ISSUE: - System File Checker failed to start repair service - Windows Resource Protection error indicates potential system file corruption or permission issues that need investigation NOTABLE FINDINGS: - 281 recent application crashes detected - unusually high crash frequency suggests instability, possible driver conflicts, or memory issues - Two storage drives formatted with exFAT (D:\ and E:\) which may indicate external/removable media - verify if intentional - Remote access tools installed: AnyDesk and NetSupport Manager - confirm with customer if authorized for their use SYSTEMS STATUS: - No malware detected by HijackThis scan - No Blue Screen of Death events found in event logs - Hard drive SMART status appears normal (no critical errors reported) - Battery health check completed without critical warnings - All drivers installed and loaded successfully - Windows Defender active and current RECOMMENDATION: Address the System File Checker failure first - run SFC scan with elevated privileges or attempt repair in Safe Mode. Investigate the high application crash count to identify root cause before customer reports further stability issues.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 113697589
- Customer
- Bruce
- Phone
- (910) 934-3551
- Primary issue
- asus laptop possible virus
- RepairShopr status
- —
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://status.thecomputerwarriors.com/repair/68688
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- update published
Saved to the customer portal (not published — RepairShopr not notified). Repair Portal Update Published Customer-facing status: Checked In Customer-facing diagnostic summary: Your laptop has been crashing or closing programs unexpectedly quite often — we counted 281 of these incidents over the past 30 days. On the positive side, we didn't find any full system shutdowns or blue screens, your battery is holding a strong charge, and your hard drive is healthy with no signs of failure. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- techsuite report
TechSuite report received and distilled. Procedure: CW General Diagnostics Report specs fetched: yes Drafted customer results + 7 metric row(s).
- portal created
Repair Status Portal created. Customer Repair Status URL: https://status.thecomputerwarriors.com/repair/68688 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.