Computer Warriors
Tickets/#68664

Ticket #68664

Kenneth · HP Envy Boot Issues

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113628659
Customer
Kenneth
Phone
(317) 748-0392
Primary issue
HP Envy Boot Issues
RepairShopr status
—
TechSuite report
Not detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68664

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. options published
    Repair Options Published to Customer Portal
1. Required — $369.90
2. Recommended — $669.85
3. Replacement — $0.00
Customer notified:
No
  2. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your HP Envy has a solid-state drive (SSD), which is where your computer's data is stored, and it is failing. Combined with corruption in your Windows system files, this is stopping your computer from starting up properly. We can see your data by removing the drive and reading it on another computer. Your battery is badly swollen, and it has broken the screw points for the palmrest.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Required — $369.90
2. Recommended — $669.85
3. Replacement — $0.00
Customer notified:
No
  5. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your HP Envy has a solid-state drive (SSD), which is where your computer's data is stored, and it is failing. Combined with corruption in your Windows system files, this is stopping your computer from starting up properly. We can see your data by removing the drive and reading it on another computer. Your battery is badly swollen, and it has broken the screw points for the palmrest.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Required — $369.90
2. Recommended — $669.85
3. Replacement — $0.00
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Device has a failing SSD that paired with Windows corruption issues no longer allows the system to boot properly. Data can be seen pulling the drive and reading in an external environment. Battery is extremely bloated breaking the screw points for the palmrest.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  8. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68664
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.