Computer Warriors
Tickets/#68657

Ticket #68657

Joseph · Lenovo Legion Crashing during startup

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
The customer has already made a selection.

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113585229
Customer
Joseph
Phone
(228) 596-9607
Primary issue
Lenovo Legion Crashing during startup
RepairShopr status
—
TechSuite report
Not detected
Approval
Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68657

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Customer Reply
  2. approval
    Customer Approved Repair Through Portal
Approved option:
Required
Approved price:
$499.95
Customer-facing summary:
We can send your laptop to our Board Specialist so they can repair the power regulation system on your laptop's motherboard. We would also replace the power cable as the damage seen on it may have the been the cause of the powering issue. The turn around for repairs with our board level specialist is typically 1-2 Weeks
Approval timestamp:
July 9, 2026 at 11:13 AM EDT
Next recommended RepairShopr status:
Customer Reply
  3. status update
    RepairShopr ticket status update requested: Quote Ready
  4. options published
    Repair Options Published to Customer Portal
1. Required — $499.95
Customer notified:
No
  5. update published
    Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
We ran some tests on your Lenovo Legion and found that the crashing happens no matter what we try to start it with—we tested three different ways, including a minimal startup that barely uses any power from the main board. At first we thought maybe the computer was getting too hot since the fan would spin up right after you turned it on. We cleaned out the dust and replaced the thermal paste, which was pretty dried out. But the crashes kept happening, so we knew heat wasn't the problem.

We brought in a specialist who works on the circuit board level. Looking at everything we found, they determined that your computer has a power delivery problem—specifically, the system that regulates power to the board is sending power back into itself when it shouldn't be. That's what's causing the crashes when you try to start it up.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  6. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68657
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.