Computer Warriors
Tickets/#68642

Ticket #68642

Nathan · Computer is shutting off

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

TechSuite summary (internal — not shown to the customer)

DIAGNOSTIC SUMMARY - Ticket 68642 (Nathan Piedmont) CRITICAL ISSUES: - System File Checker failed: Windows Resource Protection could not start the repair service. This indicates potential system file integrity issues that cannot be automatically remediated. - Recent app crashes detected: 2 crashes recorded. Recommend reviewing Windows Event Viewer for specific crash details and affected applications. NOTABLE FINDINGS: - HDD SMART data shows USB storage device detected but with all location information parameters at zero values (cylinders, heads, sectors, etc.). This is typical for USB devices but indicates the system is reading external storage rather than primary drive. - Restore point creation completed successfully. - System time sync completed successfully. - Multiple Microsoft .NET Framework versions installed (versions 8.0, 9.0, 10.0). This is normal for systems with development tools or .NET-dependent applications. NORMAL FINDINGS: - No Blue Screen of Death events detected. - Device Manager scan completed without reporting hardware conflicts. - Disk space adequate: C: drive at 476GB with available space; D: drive at 29GB. - Battery health check completed (system is laptop-capable). - No malware detected by HijackThis scan. RECOMMENDATION: Address the System File Checker failure by attempting SFC scan in Safe Mode or running DISM repair. Investigate the 2 recent app crashes to identify problematic applications. Overall system appears stable with no critical hardware or malware issues detected.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
113565882
Customer
Nathan
Phone
(910) 777-1255
Primary issue
Computer is shutting off
RepairShopr status
—
TechSuite report
Detected
Approval
Not Approved

Customer portal link

https://status.thecomputerwarriors.com/repair/68642

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. status update
    RepairShopr ticket status update requested: Quote Ready
  2. options published
    Repair Options Published to Customer Portal
1. Required — $299.95
2. Replacement — $599.95
Customer notified:
No
  3. update published
    Published to the customer portal.
Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
Your computer has been shutting down without warning. We found a couple of programs that crashed over the last month, and some system files that we couldn't automatically check and repair — these could be making your computer unstable. We didn't find any viruses or serious problems with your system. You have plenty of storage space available, and your battery is working great. We found liquid damage inside the power supply.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  4. options published
    Repair Options Published to Customer Portal
1. Required — $299.95
2. Replacement — $599.95
Customer notified:
No
  5. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
Your computer has been shutting down without warning. We found a couple of programs that crashed over the last month, and some system files that we couldn't automatically check and repair — these could be making your computer unstable. We didn't find any viruses or serious problems with your system. You have plenty of storage space available, and your battery is working great. We found liquid damage inside the power supply.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  6. options published
    Repair Options Published to Customer Portal
1. Required — $299.95
2. Replacement — $599.95
Customer notified:
No
  7. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
Your computer has been shutting down without warning. We found a couple of programs that crashed over the last month, and some system files that we couldn't automatically check and repair — these could be making your computer unstable. We didn't find any viruses or serious problems with your system. You have plenty of storage space available, and your battery is working great. We found liquid damage inside the power supply.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  8. options published
    Repair Options Published to Customer Portal
1. Required — $299.95
2. Replacement — $599.95
Customer notified:
No
  9. update published
    Saved to the customer portal (not published — RepairShopr not notified).
Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
Your computer has been shutting down without warning. We found a couple of programs that crashed over the last month, and some system files that we couldn't automatically check and repair — these could be making your computer unstable. We didn't find any viruses or serious problems with your system. You have plenty of storage space available, and your battery is working great. We found liquid damage inside the power supply.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  10. status update
    RepairShopr ticket status update requested: Quote Ready
  11. options published
    Repair Options Published to Customer Portal
1. Required — $299.95
2. Replacement — $599.95
Customer notified:
No
  12. update published
    Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
Your computer has been shutting down without warning. We found a couple of programs that crashed over the last month, and some system files that we couldn't automatically check and repair — these could be making your computer unstable. We didn't find any viruses or serious problems with your system. You have plenty of storage space available, and your battery is working great. We found liquid damage inside the power supply.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  13. status update
    RepairShopr ticket status update requested: Quote Ready
  14. options published
    Repair Options Published to Customer Portal
1. Required — $299.95
2. Replacement — $599.95
Customer notified:
No
  15. update published
    Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
Your computer has been shutting down without warning. We found a couple of programs that crashed over the last month, and some system files that we couldn't automatically check and repair — these could be making your computer unstable. We didn't find any viruses or serious problems with your system. You have plenty of storage space available, and your battery is working great. We found liquid damage inside the power supply.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  16. status update
    Approval reset by staff. Customer can choose an option again.
  17. status update
    RepairShopr ticket status update requested: Customer Reply
  18. approval
    Customer Approved Repair Through Portal
Approved option:
Replacement
Approved price:
$599.95
Customer-facing summary:
We'll replace your power supply — the component that delivers electricity to your computer — so it can stay on and run reliably without shutting down unexpectedly.
Approval timestamp:
July 8, 2026 at 9:01 AM EDT
Next recommended RepairShopr status:
Customer Reply
  19. status update
    RepairShopr ticket status update requested: Customer Reply
  20. customer message
    Customer replied via Repair Status Portal:

i don't understand

Received:
July 8, 2026 at 9:00 AM EDT
Ticket status set to: Customer Reply
  21. status update
    RepairShopr ticket status update requested: Quote Ready
  22. options published
    Repair Options Published to Customer Portal
1. Required — $299.95
2. Replacement — $599.95
Customer notified:
No
  23. update published
    Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
Your computer has been shutting down without warning. We found a couple of programs that crashed over the last month, and some system files that we couldn't automatically check and repair — these could be making your computer unstable. We didn't find any viruses or serious problems with your system. You have plenty of storage space available, and your battery is working great. We found liquid damage inside the power supply.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  24. status update
    Approval reset by staff. Customer can choose an option again.
  25. status update
    RepairShopr ticket status update requested: Customer Reply
  26. approval
    Customer Approved Repair Through Portal
Approved option:
Replacement
Approved price:
$599.95
Customer-facing summary:
Replacement We'll transfer all your files and settings to a new Dell OptiPlex computer, so you can pick up right where you left off without losing anything — this solves the shutdown problem by giving you a reliable machine that won't overheat or fail.
Approval timestamp:
July 7, 2026 at 4:44 PM EDT
Next recommended RepairShopr status:
Customer Reply
  27. status update
    RepairShopr ticket status update requested: Quote Ready
  28. options published
    Repair Options Published to Customer Portal
1. Recommended — $299.95
2. Required — $199.95
3. Replacement — $599.95
Customer notified:
No
  29. update published
    Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
Your computer has been shutting down without warning. We found a couple of programs that crashed over the last month, and some system files that our tools couldn't automatically check and repair — these could be making your computer unstable. We didn't find any viruses or serious problems with your system. You have plenty of storage space available, and your battery is working great.

However, we did find liquid damage on your power supply.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  30. status update
    Approval reset by staff. Customer can choose an option again.
  31. status update
    RepairShopr ticket status update requested: Customer Reply
  32. approval
    Customer Approved Repair Through Portal
Approved option:
Replacement
Approved price:
$599.95
Customer-facing summary:
Replacement We'll transfer all your files and settings to a new Dell OptiPlex computer, so you can pick up right where you left off without losing anything — this solves the shutdown problem by giving you a reliable machine that won't overheat or fail.
Approval timestamp:
July 7, 2026 at 4:05 PM EDT
Next recommended RepairShopr status:
Customer Reply
  33. status update
    RepairShopr ticket status update requested: Customer Reply
  34. customer message
    Customer replied via Repair Status Portal:

hey

Received:
July 7, 2026 at 4:05 PM EDT
Ticket status set to: Customer Reply
  35. status update
    RepairShopr ticket status update requested: Quote Ready
  36. options published
    Repair Options Published to Customer Portal
1. Recommended — $299.95
2. Required — $199.95
3. Replacement — $599.95
Customer notified:
No
  37. update published
    Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
Your computer has been shutting down unexpectedly. We found a couple of programs that crashed over the last month, and some system files that couldn't be automatically checked and fixed — that could be making your computer less stable. We didn't find any viruses or critical system errors. You have plenty of storage space available, and your battery is in great shape.

We also found liquid damage on your power supply.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  38. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  39. status update
    RepairShopr ticket status update requested: Quote Ready
  40. options published
    Repair Options Published to Customer Portal
1. Recommended — $299.95
2. Replacement — $599.95
Customer notified:
No
  41. update published
    Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
Your computer has been shutting down without warning. We found a couple of programs that crashed over the last month, and some system files that couldn't be automatically checked and fixed — that could be making your computer less stable. We didn't find any viruses or critical system errors. You have plenty of storage space available, and your battery is in great shape.

However, we did find signs of liquid damage on your power supply, which suggests it needs to be replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
No
Diagnostic report visible to customer:
No
Customer notified:
No
  42. status update
    Approval reset by staff. Customer can choose an option again.
  43. status update
    RepairShopr ticket status update requested: Quote Ready
  44. options published
    Repair Options Published to Customer Portal
1. Recommended — $299.95
2. Replacement — $599.95
Customer notified:
No
  45. update published
    Repair Portal Update Published
Customer-facing status:
Approved
Customer-facing diagnostic summary:
Your computer has been shutting down without warning. We found a couple of programs that crashed over the last month, and some system files that couldn't be automatically checked and fixed — that could be making your computer less stable. We didn't find any viruses or critical system errors. You have plenty of storage space available, and your battery is in great shape.

However, we did find signs of liquid damage on your power supply, which suggests it needs to be replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  46. status update
    RepairShopr ticket status update requested: Customer Reply
  47. approval
    Customer Approved Repair Through Portal
Approved option:
Replacement
Approved price:
$599.95
Customer-facing summary:
We'll transfer all your files and settings to a new Dell OptiPlex computer, so you can pick up right where you left off without losing anything — this solves the shutdown problem by giving you a reliable machine that won't overheat or fail.
Approval timestamp:
July 7, 2026 at 3:44 PM EDT
Next recommended RepairShopr status:
Customer Reply
  48. status update
    RepairShopr ticket status update requested: Customer Reply
  49. customer message
    Customer replied via Repair Status Portal:

let me think about this.

Received:
July 7, 2026 at 3:43 PM EDT
Ticket status set to: Customer Reply
  50. status update
    RepairShopr ticket status update requested: Quote Ready
  51. options published
    Repair Options Published to Customer Portal
1. Recommended — $299.95
2. Replacement — $599.95
Customer notified:
No
  52. update published
    Repair Portal Update Published
Customer-facing status:
Waiting on Approval
Customer-facing diagnostic summary:
Your computer has been shutting down without warning. We found a couple of programs that crashed over the last month, and some system files that couldn't be automatically checked and fixed — that could be making your computer less stable. We didn't find any viruses or critical system errors. You have plenty of storage space available, and your battery is in great shape.

However, we did find signs of liquid damage on your power supply, which suggests it needs to be replaced.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  53. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  54. status update
    Approval reset by staff. Customer can choose an option again.
  55. status update
    RepairShopr ticket status update requested: Customer Reply
  56. approval
    Customer Approved Repair Through Portal
Approved option:
Recommended
Approved price:
$15.95
Customer-facing summary:
kljsdkljfasdj;lfks
Approval timestamp:
July 7, 2026 at 3:26 PM EDT
Next recommended RepairShopr status:
Customer Reply
  57. status update
    RepairShopr ticket status update requested: Customer Reply
  58. customer message
    Customer replied via Repair Status Portal:

test

Received:
July 7, 2026 at 3:26 PM EDT
Ticket status set to: Customer Reply
  59. status update
    RepairShopr ticket status update requested: Quote Ready
  60. options published
    Repair Options Published to Customer Portal
1. Recommended — $15.95
2. Required — $25.00
Customer notified:
No
  61. update published
    Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer has been shutting down unexpectedly. We found a couple of application crashes in the last month, and some system files couldn't be automatically checked and repaired — that could be contributing to instability. We didn't find any malware or Blue Screen errors. Your storage has plenty of free space, and your battery is in excellent condition.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  62. update published
    Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer has been shutting down unexpectedly. We found a couple of application crashes in the last month, and some system files couldn't be automatically checked and repaired — that could be contributing to instability. We didn't find any malware or Blue Screen errors. Your storage has plenty of free space, and your battery is in excellent condition.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  63. update published
    Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer has been shutting down unexpectedly. We found a couple of application crashes in the last month, and some system files couldn't be automatically checked and repaired — that could be contributing to instability. We didn't find any malware or Blue Screen errors. Your storage has plenty of free space, and your battery is in excellent condition.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  64. update published
    Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer has been shutting down unexpectedly. We found a couple of application crashes in the last month, and some system files couldn't be automatically checked and repaired — that could be contributing to instability. We didn't find any malware or Blue Screen errors. Your storage has plenty of free space, and your battery is in excellent condition.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  65. update published
    Repair Portal Update Published
Customer-facing status:
Checked In
Customer-facing diagnostic summary:
Your computer has been shutting down unexpectedly. We found a couple of application crashes in the last month, and some system files couldn't be automatically checked and repaired — that could be contributing to instability. We didn't find any malware or Blue Screen errors. Your storage has plenty of free space, and your battery is in excellent condition.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  66. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  67. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 5 metric row(s).
  68. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Report specs fetched: yes
Drafted customer results + 7 metric row(s).
  69. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Drafted customer results + 3 metric row(s).
  70. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Drafted customer results + 2 metric row(s).
  71. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Drafted customer results + 2 metric row(s).
  72. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Drafted customer results + 3 metric row(s).
  73. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Drafted customer results + 3 metric row(s).
  74. techsuite report
    TechSuite report received and distilled.
Procedure: CW General Diagnostics
Drafted customer results + 4 metric row(s).
  75. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://status.thecomputerwarriors.com/repair/68642
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.