Ticket #68403
Chris Walker · MacBook Air
Update customer portal
Changes here are what the customer sees. The customer is only sent their link when you press Publish.
Prefilled from the ticket subject — clean it up to what the customer should see.
Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.
Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.
Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.
Ticket
- RepairShopr ID
- 112779822
- Customer
- Chris Walker
- Phone
- +1 (910) 555-0210
- Primary issue
- MacBook Air
- RepairShopr status
- Awaiting Customer
- TechSuite report
- Detected
- Approval
- Not Approved
Customer portal link
https://cw-repair-portal.vercel.app/repair/68403
RepairShopr sync log
A log of portal activity and RepairShopr sync for this ticket.
- options published
Repair Options Published to Customer Portal 1. Recommended — $249.99 2. Required — $179.99 Customer notified: No
- update published
Repair Portal Update Published Customer-facing status: Waiting on Approval Customer-facing diagnostic summary: Your MacBook's hard drive is starting to wear out, and your battery isn't holding a charge like it used to. The rest of the computer is working normally. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- options published
Repair Options Published to Customer Portal 1. Recommended — $249.99 2. Required — $179.99 3. Replacement — $129.99 Customer notified: No
- update published
Repair Portal Update Published Customer-facing status: Waiting on Approval Customer-facing diagnostic summary: Your MacBook's hard drive is starting to wear out, and your battery isn't holding a charge like it used to. The rest of the computer is working normally. Customer-facing recommendation: (none) TechSuite report detected: Yes Diagnostic report visible to customer: Yes Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://cw-repair-portal.vercel.app/repair/68403 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.