Ticket #68401
Mark Johnson · HP Pavilion Desktop
Update customer portal
Changes here are what the customer sees. Nothing publishes until you press the button at the bottom.
Prefilled from the ticket subject — clean it up to what the customer should see.
Repair options (the quote)
Every ticket starts with a Recommended and a Required option. Set the type, name it, describe it, and price it.
$
$
Why we're recommending these
Pick the education the customer sees in the “Why we're recommending these” dropdown. Choose any number, or add a custom one.
Ticket
- RepairShopr ID
- 112779820
- Customer
- Mark Johnson
- Phone
- +1 (910) 555-0178
- Primary issue
- HP Pavilion Desktop
- RepairShopr status
- In Progress
- TechSuite report
- Not detected
- Approval
- Not Approved
Customer portal link
https://cw-repair-portal.vercel.app/repair/68401
RepairShopr sync log
Mock notes that would post to the RepairShopr ticket.
- options published
Repair Options Published to Customer Portal 1. Recommended — $109.95 2. Required — $209.95 Customer notified: No
- update published
Repair Portal Update Published Customer-facing status: Diagnostic in Progress Customer-facing diagnostic summary: found Customer-facing recommendation: (none) TechSuite report detected: No Diagnostic report visible to customer: No Customer notified: No
- portal created
Repair Status Portal created. Customer Repair Status URL: https://cw-repair-portal.vercel.app/repair/68401 This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.