Computer Warriors
Tickets/#68400

Ticket #68400

Sarah Mitchell · Dell Inspiron Laptop

Update customer portal

Changes here are what the customer sees. The customer is only sent their link when you press Publish.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Options are shown to the customer as a ladder: your Recommended pick first, then the rest priciest to cheapest, with the Minimum last. Most options need no label at all — the price and your description carry them. Only one option should be Recommended.

What you recommend
$
What you recommend
$

Save stores your work on the customer portal without notifying anyone. Preview saves, then shows you exactly what the customer will see. Publish locks it in, posts the quote to the RepairShopr ticket, and sets it to Quote Ready so the customer gets their link.

Documentation photos0/12

Photos of the device as it came in — pre-existing damage, condition, anything worth a record. These appear to the customer as soon as they upload. Remove one if it shouldn't be there.

Ticket

RepairShopr ID
112779819
Customer
Sarah Mitchell
Phone
+1 (910) 555-0142
Primary issue
Dell Inspiron Laptop
RepairShopr status
Diagnosed
TechSuite report
Detected
Approval
Not Approved

Customer portal link

https://cw-repair-portal.vercel.app/repair/68400

Open customer page →

RepairShopr sync log

A log of portal activity and RepairShopr sync for this ticket.

  1. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
2. Recommended — $12.00
Customer notified:
No
  2. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah thejkljsaldkf
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  3. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
Customer notified:
No
  4. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah thejkljsaldkf
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  5. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
Customer notified:
No
  6. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah thejkljsaldkf
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  7. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
Customer notified:
No
  8. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah thejkljsaldkf
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  9. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
Customer notified:
No
  10. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  11. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
2. Required — $109.95
Customer notified:
No
  12. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  13. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
2. Required — $109.95
Customer notified:
No
  14. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  15. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
2. Required — $109.95
Customer notified:
No
  16. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  17. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Your computer is running slowly because the storage drive is showing signs of failure. The rest of the major hardware passed testing.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  18. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://cw-repair-portal.vercel.app/repair/68400
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.