Computer Warriors
Tickets/#68400

Ticket #68400

Sarah Mitchell · Dell Inspiron Laptop

Update customer portal

Changes here are what the customer sees. Nothing publishes until you press the button at the bottom.

Prefilled from the ticket subject — clean it up to what the customer should see.

Repair options (the quote)

Every ticket starts with a Recommended and a Required option. Set the type, name it, describe it, and price it.

$
Why we're recommending these

Pick the education the customer sees in the “Why we're recommending these” dropdown. Choose any number, or add a custom one.

Ticket

RepairShopr ID
112779819
Customer
Sarah Mitchell
Phone
+1 (910) 555-0142
Primary issue
Dell Inspiron Laptop
RepairShopr status
Diagnosed
TechSuite report
Detected
Approval
Not Approved

Customer portal link

https://cw-repair-portal.vercel.app/repair/68400

Open customer page →

RepairShopr sync log

Mock notes that would post to the RepairShopr ticket.

  1. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
Customer notified:
No
  2. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  3. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
2. Required — $109.95
Customer notified:
No
  4. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  5. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
2. Required — $109.95
Customer notified:
No
  6. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  7. options published
    Repair Options Published to Customer Portal
1. Recommended — $309.95
2. Required — $109.95
Customer notified:
No
  8. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Device had a broken screen and a failing drive. blah blah blah
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  9. update published
    Repair Portal Update Published
Customer-facing status:
Diagnostic Report Ready
Customer-facing diagnostic summary:
Your computer is running slowly because the storage drive is showing signs of failure. The rest of the major hardware passed testing.
Customer-facing recommendation:
(none)
TechSuite report detected:
Yes
Diagnostic report visible to customer:
Yes
Customer notified:
No
  10. portal created
    Repair Status Portal created.
Customer Repair Status URL:
https://cw-repair-portal.vercel.app/repair/68400
This page will be used for computer repair status updates, diagnostic summaries, repair recommendations, and customer approval tracking.